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Unable to perform Screened transfers

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cvarela

cvarela

MIS
Apr 7, 2010
11
US
I have a CS1000E, 7.5. When a user receives a phone call and wants to perform a screened transfer, once the party being called answers, the CONNECT option for the user trying to transfer the call goes away. All users can only perform a blind transfer. It is a system wide issue for all digital and Ip telephone sets. Has anyone seen this before?
 
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Yep, seen it before. Firmware on the sets is the issue.
 
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We have the latest firmware on the phones for both IP and 3904 sets. Any particular version?
 
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The firmware needs to match what's in the call server. For the digital sets do an FSUM on LD 32 and post the results back here.
 
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