unable to make outside calls 2

[oned]

This one is weird. This problem has happened 3 times at about the same time. The problem only lasts for about 10 minutes.
We are unable to make local calls and calls to 800 numbers.
Long distance works fine. We get a fast busy signal and my display set says "Release and try again". I believe long distance goes out on a T1 and local calls go out on copper lines. If the copper lines are full the T1 in supposed to be used. I had the phone company test the copper lines but they say nothing is wrong.
Does anyone have any ideas what is happening? Is there a way to look back and see what the system was doing at this time?

I am getting pressure from above to solve this problem, but I have no clue what to do.

 

[mluckie1]

Sounds as if the calls are not going out over the T1. Look at one of the effected NPA's, or NXX's if you still have 7 digit dialing, and print the RLI that it uses. May be that the call isn't formatted correctly, some LD carriers want all 10 digits, or 11 if a 1 is needed.
You can run Trafic in LD 2 and it will tell you if all trunks are busy.

 

[HASAGO]

It sounds like you are getting congestion issues if you are getting "Release and Try again". You will need to confirm that the 800 numbers are overflowing as suggested above and start looking at traffic studies.

 

[johnpoole]

next time it happens, ld 60 stat... see if your t is full.. all channels busy.. before that happens complie a list of your analog trunk cards.. for those stat in ld 32 will show if they are all busy.. either can give you that problem

john poole
bellsouth business
columbia,sc

 

[oned]

How can I make local calls use our T1 when the co lines are all busy?

 

[srmega41]

On the Route List Index (RLI) those calls use, set the T1 route as a second option in LD 86.

(I used the numbers below for the RLI and Routes for examples only.  Your's will be different)

REQ  PRT
CUST 0
TYPE RLB
RLI  5 <-- Outbound for local calls
..

ENTR 0 
..
ROUTE 12 <--Your COT trunks
..

ENTR 1
..
ROUTE 15 <-- Your T1
..
ENTR 2
..

You can have your outbound calls look to multiple routes if the first one is full. When you make a change to the RLI, just enter the next unused number at the ENTR prompt, and you can add another route (your T1 for example), and another, and another....

Hope this helps,

Scott M.

 

[oned]

How do I find out which RLI I'm using for outbound calls?

 

[johnpoole]

>ld 90
ESN000

MEM AVAIL: (U/P): 11678098    USED U P: 2949877 707448    TOT: 15335423
DISK SPACE NEEDED: 1229 KBYTES
2MB BACKUP DISKETTE(S) NEEDED: 1  (PROJECTED LD43 - BKO)
REQ  prt
CUST 0
FEAT net
TRAN ac1
TYPE npa

NPA  1213

NPA  1213
RLI  2
DENY 555

SDRR DENY CODES = 1
ITEI NONE



MEM AVAIL: (U/P): 11678098    USED U P: 2949877 707448    TOT: 15335423
DISK SPACE NEEDED: 1229 KBYTES
2MB BACKUP DISKETTE(S) NEEDED: 1  (PROJECTED LD43 - BKO)
REQ  end


>ld 86
ESN000

MEM AVAIL: (U/P): 11678098    USED U P: 2949877 707448    TOT: 15335423
DISK SPACE NEEDED: 1229 KBYTES
2MB BACKUP DISKETTE(S) NEEDED: 1  (PROJECTED LD43 - BKO)
REQ  prt
CUST 0
FEAT
TIM722 15:00   2/12/2005 CPU 1
rlb
RLI  2

RLI  2
ENTR 0
LTER NO
ROUT 156
TOD  0 ON  1 ON  2 ON  3 ON
     4 ON  5 ON  6 ON  7 ON
VNS  NO
CNV  NO
EXP  NO
FRL  5
DMI  0
FCI  0
FSNI 0
SBOC NRR
IDBB DBD
IOHQ NO
OHQ  NO
CBQ  YES

that shows the 1213 area code going to rli 2, and rli 2 going to route 156. for locals use type nxx, for special use spn, 011, 911 etc..

john poole
bellsouth business
columbia,sc

 

[srmega41]

Show off!!!!

 

[eroberts9]

If you know the actual trunk acces codes, you can print them in ld 21.

Go to ld 80 and type TRAC 0 xxxx xxxx= the trunc access code.

It will give you a quick snap shot of the actual trunk states.

 

[johnpoole]

bored on a friday scott, you've been quite today.. thought you were snowed in..

john poole
bellsouth business
columbia,sc

 

[oned]

If I chg 1800 to use the T I get operator message "Your number can not be completed as dialed".
Any idea why?

 

[srmega41]

Some LD carriers do not like toll free that does not belong to that carrier on their network. I have seen issues with that, and my resolution was to send 1-800, 1-877, 1-866, and 1-888 calls out local trunks, just like a local call.

Hope this helps,

Scott M.

 

[oned]

That's my problem. Local calls and 800 numbers go out on my local route. There are 9 trunks in my local route. At times they are all busy. I have 2 T1's that are never full. I was hoping to have local and 800 numbers overflow to the T's.
But when local and 800's use the T's I get the "can not be completed as dialed" message.

 

[srmega41]

That would be the issue. You do not want your local calls to go out that way, since you would probably get charged for LD, and the Toll Free is also an issue. I would look to increase your local routes, and use the cost of local calls on LD trunks as one of the justifications. Customer Service is another. Busy signals are never good for business, especially if your customers are getting them.

One thing you could do is ask for a two-week traffic study from your local provider. Then ask for an Erlang table, or use one on the web, to see how many trunks you really need. The traffic study will also show peg counts of the number of busy signals are given out to incomming callers.

Hope this helps,

Scott M.

 

[johnpoole]

if the t1 is from your ld provider you may be billed for the overflow.. i had a fax server that was outdialing with the area code for local calls and had ld bills for did's inside the hospital... the server professional didn't know you could dial the 4 digit dn...

john poole
bellsouth business
columbia,sc