Unable to make out going call

[lucas13]

hi,

i have a problem in our PABX when i dial the telephone number i cant make an outgoing and i hear the annoucement "SORRY ALL CIRCUITS ARE BUSY NOW PLEASE TRY YOUR CALL LATER". is the problem related to PABX or Telco?

Need your help plss..

 

[optionsleft]

It's TELCO problem. You can hear the announcement when you use a handset to tap on the CO line.

 

[tyubzs]

try performing a trace on the station; then see why the telco is providing said announcement. this could be an issue on sent digits.

 

[orypecos]

U might be able to route the call out on another trunk. Many companies have two providers for outgoing trunks so if one provider is having trouble, then possibly the other trunk would be working.
Taping in at the CO line is always a good idea to narrow down the problem. You won't get that message, but sometimes you will get another message if you sending out the wrong digits to the CO or if the line is configured incompatibly.

Da-vi'do Juan-is'imo
P.S. For the best response to a question, read FAQ222-2244. Also give the type & version of your voice mail & PBX & preview your post to make sure it is complete & understandable. Please answer all questions so that I may have the info to assist you. Leaving a post on how you fixed the problem will also be appreciated.