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Unable to make international calls. Trace included.

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cnesstech

cnesstech

MIS
Jun 20, 2011
32
US
thread940-1614002

My customer is unable to make international calls. The ARS appears correct, there are no user short codes. Here is a monitor trace of an attempt to dial out using 8 to access the ARS table.

3980368mS CMCallEvt: 0.1025.0 -1 BaseEP: NEW CMEndpoint f53f79b0 TOTAL NOW=1 CALL_LIST=0
3980368mS CMCallEvt: 0.1025.0 -1 Dave Clayton.-1: NEW CMExtnEndpoint f53f79b0, Name=Dave Clayton, Extn=422, Phys Extn=422
3980368mS CMCallEvt: CREATE CALL:9 (f542c124)
3980368mS CMCallEvt: 0.1026.0 -1 BaseEP: NEW CMEndpoint f542ad10 TOTAL NOW=2 CALL_LIST=0
3980370mS CMExtnEvt: Dave Clayton: CMExtnHandler::SetCurrent( id: 0->1025 )
3980371mS CMExtnRx: v=422, p1=0
CMSetup
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[422] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=Dave Clayton
IE CMIECallingPartyKName (226)(Type=CMNameDefault) name=Dave Clayton
3980371mS CMExtnRxC: v=422
CMSetup
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[422] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=9 chan=10
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=Dave Clayton
IE CMIECallingPartyKName (226)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=422
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=6 class=CMDeviceStdPhone type=77 number=208 channel=0 rx_gain=32 tx_gain=32 ep_callid=1025 ipaddr=192.168.20.60 apps=0
3980371mS CMCallEvt: 0.1025.0 9 Dave Clayton.0: StateChange: END=A CMCSIdle->CMCSDialInitiated
3980371mS CMExtnEvt: v=8 State, new=Dialling old=Idle,0,0,Dave Clayton
3980372mS CMTARGET: 0.1025.0 9 Dave Clayton.0: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=422 dir=out complete=0 ses=0
3980372mS CMTARGET: 0.1025.0 9 Dave Clayton.0: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1 ses=0
3980372mS CMCallEvt: 0.1025.0 9 Dave Clayton.0: StateChange: END=A CMCSDialInitiated->CMCSDialling
3980373mS CMExtnTxC: v=422
CMSetupAck
Line: type=NoLine 0 Call: lid=0 id=1025 in=0
3980373mS CMExtnTx: v=422, p1=0
CMSetupAck
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
BChan: slot=9 chan=10
Timed: 28/05/13 12:51
3980374mS CD: CALL: 0.1025.0 BState=Idle Cut=1 Music=3.0 Aend="Dave Clayton(422)" (9.10) Bend="" [] (0.0) CalledNum= () CallingNum=422 (Dave Clayton) Internal=1 Time=6 AState=DialInitiated
3980374mS CD2: CALL:S 0.1025.0,0.1026.0,9,0,1,3,0,0,Dave Clayton(422),,,9.10,0.0,100.100,,100.101,422,,,100,,100,,0,16,0,0,0.0,,,,,,,1,6,0,0,0,0,enu,,0,,0,0,0,0,,9,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
3980375mS CMMap: a=9.10 b=0.0 D1
3980443mS RES: Tue 28/5/2013 12:51:32 FreeMem=68981408(1) CMMsg=4 (5) Buff=5200 966 999 7423 5 Links=1855
3980444mS RES2: IP 500 V2 6.1(22) Tasks=39 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=56 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
3981527mS PRN: 422: Digit Pressed 8
3981527mS CMExtnRx: v=422, p1=0
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[8] Type=Default (100) Reason=CMDRdirect
3981528mS CMExtnRxC: v=422
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[8] Type=Default (100) Reason=CMDRdirect
BChan: slot=9 chan=10
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=422
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=6 class=CMDeviceStdPhone type=77 number=208 channel=0 rx_gain=32 tx_gain=32 ep_callid=1025 ipaddr=192.168.20.60 apps=0
3981528mS CMTARGET: 0.1025.0 9 Dave Clayton.0: Setting Hard Timer 30000
3981528mS CMTARGET: 0.1025.0 9 Dave Clayton.0: LOOKUP CALL ROUTE: type=100 called_party=8 sub= calling=422 dir=out complete=0 ses=0
3981528mS CMTARGET: 0.1025.0 9 Dave Clayton.0: ADD TARGET (N): number=8 type=100 depth=1 nobar=1 setorig=1 ses=0
3981529mS CMTARGET: 0.1025.0 9 Dave Clayton.0: SYS SC: 8 2 sc=type=Dial code=8N, num=N callinfop->sending_complete=0 secondary_dialtone=
3981529mS CMARS: FindActiveARSByGroupID GroupID=51 - Found
3981529mS CMARS: MakeCallTarget - Called Number:
3981530mS CMCallEvt: 0.1027.0 -1 BaseEP: NEW CMEndpoint f5421674 TOTAL NOW=3 CALL_LIST=1
3981530mS CMTARGET: 0.1025.0 9 Dave Clayton.0: CancelTimer CMTCDelayedProcessing
3981530mS CMTARGET: 0.1025.0 9 Dave Clayton.0: INITIAL TARGETING SUCCEEDED
3981530mS CMTARGET: 0.1025.0 9 Dave Clayton.0: GetNoAnswerTimer:25
3981531mS CMCallEvt: 0.1026.0 9 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
3981532mS CMCallEvt: 0.1027.0 9 ARS for Copy ofMain: StateChange: END=T CMCSIdle->CMCSOffering
3981532mS CMCallEvt: 0.1026.0 9 TargetingEP: RequestEnd 0.1027.0 9 ARS for Copy ofMain
3981532mS CMTARGET: 0.1025.0 9 Dave Clayton.0: CancelTimer CMTCNoAnswerTimeout
3981533mS CMCallEvt: 0.1027.0 9 ARS for Copy ofMain: StateChange: END=B CMCSOffering->CMCSOverlapRecv
3981533mS CMExtnTxC: v=422
CMProgress
Line: type=NoLine 0 Call: lid=0 id=1025 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLUser (0), pd=CMPDInbandPattern (8)
Display [TRANSFERABLE_SEC_DIAL_TONE]
3981533mS CMExtnTx: v=422, p1=0
CMProgress
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLUser (0), pd=CMPDInbandPattern (8)
Display [TRANSFERABLE_SEC_DIAL_TONE]
Timed: 28/05/13 12:51
3981534mS CMARS: FORM: Copy ofMain - Received Number:
3981534mS CMARS: CMARSTargetingPending
3981534mS CMCallEvt: 0.1026.0 -1 TargetingEP: StateChange: END=X CMCSOffering->CMCSDelete
3981534mS CMCallEvt: 0.1026.0 -1 BaseEP: DELETE CMEndpoint f542ad10 TOTAL NOW=2 CALL_LIST=1
3981535mS CD: CALL: 0.1025.0 BState=Idle Cut=2 Music=3.0 Aend="Dave Clayton(422)" (9.10) Bend="" [] (0.0) CalledNum=8 () CallingNum=422 (Dave Clayton) Internal=1 Time=1167 AState=Dialling
3981535mS CD2: CALL:S 0.1025.0,0.1026.0,7,0,0,3,1,0,Dave Clayton(422),,,9.10,0.0,100.100,,100.101,422,,,100,,100,,0,16,0,0,0.0,,,,,,,1,1167,0,0,0,0,enu,,0,,0,0,0,0,,9,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
3981536mS CMMap: a=9.10 b=0.0 D1
3982014mS PRN: 422: Digit Pressed 0
3982014mS CMExtnRx: v=422, p1=0
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
3982015mS CMExtnRxC: v=422
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
BChan: slot=9 chan=10
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=422
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=6 class=CMDeviceStdPhone type=77 number=208 channel=0 rx_gain=32 tx_gain=32 ep_callid=1025 ipaddr=192.168.20.60 apps=0
3982015mS CMARS: FORM: Copy ofMain - Received Number: 0
3982015mS CMARS: CMARSTargetingPending
3982016mS CMMap: a=9.10 b=0.0 D0
3982562mS PRN: 422: Digit Pressed 1
3982562mS CMExtnRx: v=422, p1=0
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
3982563mS CMExtnRxC: v=422
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
BChan: slot=9 chan=10
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=422
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=6 class=CMDeviceStdPhone type=77 number=208 channel=0 rx_gain=32 tx_gain=32 ep_callid=1025 ipaddr=192.168.20.60 apps=0
3982563mS CMARS: FORM: Copy ofMain - Received Number: 01
3982563mS CMARS: CMARSTargetingPending
3982766mS PRN: 422: Digit Pressed 1
3982767mS CMExtnRx: v=422, p1=0
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
3982767mS CMExtnRxC: v=422
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
BChan: slot=9 chan=10
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=422
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=6 class=CMDeviceStdPhone type=77 number=208 channel=0 rx_gain=32 tx_gain=32 ep_callid=1025 ipaddr=192.168.20.60 apps=0
3982767mS CMARS: FORM: Copy ofMain - Received Number: 011
3982767mS CMARS: CMARSTargetingPending
3983276mS PRN: 422: Digit Pressed 3
3983276mS CMExtnRx: v=422, p1=0
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[3] Type=Default (100) Reason=CMDRdirect
3983277mS CMExtnRxC: v=422
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[3] Type=Default (100) Reason=CMDRdirect
BChan: slot=9 chan=10
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=422
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=6 class=CMDeviceStdPhone type=77 number=208 channel=0 rx_gain=32 tx_gain=32 ep_callid=1025 ipaddr=192.168.20.60 apps=0
3983277mS CMARS: FORM: Copy ofMain - Received Number: 0113
3983277mS CMARS: CMARSTargetingPending
3983438mS PRN: 422: Digit Pressed 3
3983438mS CMExtnRx: v=422, p1=0
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[3] Type=Default (100) Reason=CMDRdirect
3983439mS CMExtnRxC: v=422
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[3] Type=Default (100) Reason=CMDRdirect
BChan: slot=9 chan=10
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=422
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=6 class=CMDeviceStdPhone type=77 number=208 channel=0 rx_gain=32 tx_gain=32 ep_callid=1025 ipaddr=192.168.20.60 apps=0
3983439mS CMARS: FORM: Copy ofMain - Received Number: 01133
3983439mS CMARS: CMARSTargetingPending
3984087mS PRN: 422: Digit Pressed 1
3984087mS CMExtnRx: v=422, p1=0
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
3984088mS CMExtnRxC: v=422
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
BChan: slot=9 chan=10
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=422
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=6 class=CMDeviceStdPhone type=77 number=208 channel=0 rx_gain=32 tx_gain=32 ep_callid=1025 ipaddr=192.168.20.60 apps=0
3984088mS CMARS: FORM: Copy ofMain - Received Number: 011331
3984088mS CMARS: CMARSTargetingPending
3984623mS PRN: 422: Digit Pressed 6
3984623mS CMExtnRx: v=422, p1=0
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[6] Type=Default (100) Reason=CMDRdirect
3984623mS CMExtnRxC: v=422
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[6] Type=Default (100) Reason=CMDRdirect
BChan: slot=9 chan=10
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=422
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=6 class=CMDeviceStdPhone type=77 number=208 channel=0 rx_gain=32 tx_gain=32 ep_callid=1025 ipaddr=192.168.20.60 apps=0
3984624mS CMARS: FORM: Copy ofMain - Received Number: 0113316
3984624mS CMARS: CMARSTargetingPending
3984950mS PRN: 422: Digit Pressed 0
3984950mS CMExtnRx: v=422, p1=0
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
3984951mS CMExtnRxC: v=422
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
BChan: slot=9 chan=10
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=422
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=6 class=CMDeviceStdPhone type=77 number=208 channel=0 rx_gain=32 tx_gain=32 ep_callid=1025 ipaddr=192.168.20.60 apps=0
3984951mS CMARS: FORM: Copy ofMain - Received Number: 01133160
3984951mS CMARS: CMARSTargetingPending
3985274mS PRN: 422: Digit Pressed 3
3985274mS CMExtnRx: v=422, p1=0
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[3] Type=Default (100) Reason=CMDRdirect
3985275mS CMExtnRxC: v=422
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[3] Type=Default (100) Reason=CMDRdirect
BChan: slot=9 chan=10
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=422
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=6 class=CMDeviceStdPhone type=77 number=208 channel=0 rx_gain=32 tx_gain=32 ep_callid=1025 ipaddr=192.168.20.60 apps=0
3985275mS CMARS: FORM: Copy ofMain - Received Number: 011331603
3985275mS CMARS: CMARSTargetingPending
3985851mS PRN: 422: Digit Pressed 0
3985851mS CMExtnRx: v=422, p1=0
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
3985852mS CMExtnRxC: v=422
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
BChan: slot=9 chan=10
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=422
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=6 class=CMDeviceStdPhone type=77 number=208 channel=0 rx_gain=32 tx_gain=32 ep_callid=1025 ipaddr=192.168.20.60 apps=0
3985852mS CMARS: FORM: Copy ofMain - Received Number: 0113316030
3985852mS CMARS: CMARSTargetingPending
3986538mS PRN: 422: Digit Pressed 6
3986538mS CMExtnRx: v=422, p1=0
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[6] Type=Default (100) Reason=CMDRdirect
3986539mS CMExtnRxC: v=422
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[6] Type=Default (100) Reason=CMDRdirect
BChan: slot=9 chan=10
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=422
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=6 class=CMDeviceStdPhone type=77 number=208 channel=0 rx_gain=32 tx_gain=32 ep_callid=1025 ipaddr=192.168.20.60 apps=0
3986539mS CMARS: FORM: Copy ofMain - Received Number: 01133160306
3986539mS CMARS: CMARSTargetingPending
3986902mS PRN: 422: Digit Pressed 0
3986902mS CMExtnRx: v=422, p1=0
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
3986903mS CMExtnRxC: v=422
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
BChan: slot=9 chan=10
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=422
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=6 class=CMDeviceStdPhone type=77 number=208 channel=0 rx_gain=32 tx_gain=32 ep_callid=1025 ipaddr=192.168.20.60 apps=0
3986903mS CMARS: FORM: Copy ofMain - Received Number: 011331603060
3986903mS CMARS: CMARSTargetingPending
3986943mS RES: Tue 28/5/2013 12:51:38 FreeMem=68976816(1) CMMsg=4 (5) Buff=5200 966 999 7423 5 Links=1855
3986943mS RES2: IP 500 V2 6.1(22) Tasks=39 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=54 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
3987162mS PRN: 422: Digit Pressed 5
3987162mS CMExtnRx: v=422, p1=0
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[5] Type=Default (100) Reason=CMDRdirect
3987163mS CMExtnRxC: v=422
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[5] Type=Default (100) Reason=CMDRdirect
BChan: slot=9 chan=10
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=422
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=6 class=CMDeviceStdPhone type=77 number=208 channel=0 rx_gain=32 tx_gain=32 ep_callid=1025 ipaddr=192.168.20.60 apps=0
3987163mS CMARS: FORM: Copy ofMain - Received Number: 0113316030605
3987163mS CMARS: CMARSTargetingPending
3987424mS PRN: 422: Digit Pressed 3
3987425mS CMExtnRx: v=422, p1=0
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[3] Type=Default (100) Reason=CMDRdirect
3987425mS CMExtnRxC: v=422
CMInformation
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
Called[3] Type=Default (100) Reason=CMDRdirect
BChan: slot=9 chan=10
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=422
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=6 class=CMDeviceStdPhone type=77 number=208 channel=0 rx_gain=32 tx_gain=32 ep_callid=1025 ipaddr=192.168.20.60 apps=0
3987425mS CMARS: FORM: Copy ofMain - Received Number: 01133160306053
3987425mS CMARS: CMARSTargetingPending
3997086mS ISDNL2Tx: v=5 peb=5
0000 00 01 01 3f ...?
3997086mS ISDNL1Tx: v=5 peb=5
0000 00 01 01 3f ...?
3997086mS ISDNL1Rx: v=5 peb=5
0000 02 01 01 3b ...;
3997086mS ISDNL2Rx: v=5 peb=5
0000 02 01 01 3b ...;
3997086mS ISDNL2Tx: v=5 peb=5
0000 02 01 01 3f ...?
3997086mS ISDNL1Tx: v=5 peb=5
0000 02 01 01 3f ...?
3997093mS ISDNL1Rx: v=5 peb=5
0000 00 01 01 3b ...;
3997093mS ISDNL2Rx: v=5 peb=5
0000 00 01 01 3b ...;
4006075mS CMExtnRx: v=422, p1=0
CMReleaseComp
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
4006076mS CMExtnRxC: v=422
CMReleaseComp
Line: type=DigitalExtn 7 Call: lid=0 id=1025 in=0
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyKName (229)(Type=CMNameDefault) name=Dave Clayton
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=422
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=6 class=CMDeviceStdPhone type=77 number=208 channel=0 rx_gain=32 tx_gain=32 ep_callid=1025 ipaddr=192.168.20.60 apps=0
4006076mS CMCallEvt: 0.1025.0 9 Dave Clayton.0: StateChange: END=A CMCSDialling->CMCSCompleted
4006076mS CMExtnEvt: v=8 State, new=PortRecoverDelay old=Dialling,0,0,Dave Clayton
4006077mS CMLOGGING: CALL:2013/05/2812:51,00:00:00,000,422,O,801133160306053,801133160306053,DaveClayton,,,1,,""n/a,0
4006078mS CD: CALL: 0.1025.0 BState=Idle Cut=2 Music=0.0 Aend="Dave Clayton(422)" (9.10) Bend="" [] (0.0) CalledNum=801133160306053 () CallingNum=422 (Dave Clayton) Internal=1 Time=25710 AState=Idle
4006078mS CD2: CALL:S 0.1025.0,0.1026.0,0,0,0,0,1,0,Dave Clayton(422),,,9.10,0.0,100.100,801133160306053,100.101,422,,,100,801133160306053,100,,0,16,0,0,0.0,,,,,,,1,25710,0,0,0,0,enu,,0,,0,0,0,0,,9,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
4006078mS CD: CALL: 0.1025.0 Deleted
4006078mS CD2: CALL:D 0.1025.0,0.1026.0,9,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
4006079mS CMExtnEvt: Dave Clayton: CALL LOST (CMCauseNormal)
4006079mS CMExtnEvt: Dave Clayton: Extn(422) Calling Party Number(422) Type(CMNTypeInternal)
4006079mS CMExtnEvt: Dave Clayton: CMExtnHandler::SetCurrent( id: 1025->0 )
4006079mS CMCallEvt: 0.1025.0 -1 Dave Clayton.-1: StateChange: END=X CMCSCompleted->CMCSDelete
4006080mS CMARS: CMARSEndpoint::CallLost(cause=16) - Address: 0.1027.0 9 ARS for Copy ofMain - Call State: CMCSOverlapRecv
4006080mS CMCallEvt: 0.1027.0 -1 ARS for Copy ofMain: StateChange: END=X CMCSOverlapRecv->CMCSDelete
4006080mS CMCallEvt: 0.1027.0 -1 BaseEP: DELETE CMEndpoint f5421674 TOTAL NOW=1 CALL_LIST=0
4006080mS CMCallEvt: END CALL:9 (f542c124)
4006081mS CMTARGET: 0.1025.0 -1 BaseEP: ~CMTargetHandler f542c580 ep f53f79b0
4006081mS CMCallEvt: 0.1025.0 -1 BaseEP: DELETE CMEndpoint f53f79b0 TOTAL NOW=0 CALL_LIST=0
4006443mS RES: Tue 28/5/2013 12:51:58 FreeMem=69003412(1) CMMsg=4 (5) Buff=5200 966 999 7423 5 Links=1859
4006444mS RES2: IP 500 V2 6.1(22) Tasks=39 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=54 Poll=0 Ready=1 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
4008080mS CMExtnEvt: Dave Clayton: Recover Timer reason=CMTRWrapUp
4008080mS CMExtnEvt: v=8 State, new=Idle old=PortRecoverDelay,0,0,Dave Clayton
4008080mS CM: CMReminder CheckReminder(user=422)
4008081mS CMExtnTx: v=422, p1=0
CMVoiceMailStatus
Line: type=DigitalExtn 7 Call: lid=0 id=-1 in=0
Called[Dave Clayton Msgs=0 Old=3 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Dave Clayton Msgs=0]
Timed: 28/05/13 12:51
4021699mS T1DSP: PRIU DSP 2: is alive
4027088mS ISDNL1Rx: v=5 peb=5
0000 02 01 01 3b ...;
4027088mS ISDNL2Rx: v=5 peb=5
0000 02 01 01 3b ...;
4027088mS ISDNL2Tx: v=5 peb=5
0000 02 01 01 3f ...?
4027088mS ISDNL1Tx: v=5 peb=5
0000 02 01 01 3f ...?
4057088mS ISDNL2Tx: v=5 peb=5
0000 00 01 01 3f ...?
4057088mS ISDNL1Tx: v=5 peb=5
0000 00 01 01 3f ...?
4057094mS ISDNL1Rx: v=5 peb=5
0000 02 01 01 3b ...;
4057094mS ISDNL2Rx: v=5 peb=5
0000 02 01 01 3b ...;
4057095mS ISDNL2Tx: v=5 peb=5
0000 02 01 01 3f ...?
4057095mS ISDNL1Tx: v=5 peb=5
0000 02 01 01 3f ...?
4057097mS ISDNL1Rx: v=5 peb=5
0000 00 01 01 3b ...;
4057097mS ISDNL2Rx: v=5 peb=5
0000 00 01 01 3b ...;
4066082mS CMExtnEvt: Dave Clayton: No user activity


Thanks
 
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First...Disneyland France?
Second...is it *all* long distance numbers, or is that the only you've tried?
Third, did they work at one point and then stop working, or is this brand new?
Fourth, does he carrier allow international? Sometimes they don't off the bat for whatever reason.

-Austin
ACE: Implement IP Office
qrcode.png
 
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Yes eurodisney, only international and tried calls to Sweden as well, It has never worked, I've escalated to third tier at Telepacific as they say they are not blocking anything.
 
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Did you try "en bloc" dialling? In systemshortcode 8N/N/Dial/50:Main and in ARS N;/N/Dial/0

A simple mind delivers great solutions
 
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ars traces are not turned on to see what ars shortcode matched.
I would like to look at the ISDN L2 send and receive packets to see the additional dchannel messages

Any reason why the matched ARS form is called "Copy ofMain"
Is this a testing ARS form?

 
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CalledNum=801133160306053
Looks to me like it is passing the 8 with the number to the carrier. I would check your short code.

A genius doesn't solve problems, he prevents them~~!!~~
 
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