Unable to Make 800 Calls from Some Nortel PBX Phones Afer Change in Phone Lines

[havertyj]

We made a change on Monday evening from PRI lines for our phone service to SIP. The majority of phones are able to call 800 numbers. However, I have a few that I know about currently that do not work. I am trying to find in the programming what is causing the issue. We have some analog credit card lines that are unable to call 800 numbers too which means their transactions are not processing.

Here is a phone where 800 calls are not working:

DES IP0000
TN 252 0 00 02 VIRTUAL
TYPE 2002P2
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00000
CUR_ZONE 00000
MRT
ERL 0
ECL 0
FDN
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 12
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA CRPD
MWA LMPN RMMD AAD IMD XHD IRA NID OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHD DDGD NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
VOLA VOUD CDMR PRED RECD MCDD T87D SBMD
KEM2 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD
CPND_LANG ENG
RCO 0
HUNT 1700
LHK 1
LPK 1
PLEV 02
PUID
UPWD
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 1389 0 MARP
CPND
NAME Shirley, Dinkel HEALTH
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 51389 D MARP
CPND
NAME Shirley, Dinkel HEALTH
XPLN 27
DISPLAY_FMT FIRST,LAST
02 ADL 16 1651
03 ADL 16 1643
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 1700
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 13 APR 2017

Compared to programming of a phone that does work. The only difference is the first phone is a 2002 Nortel phone and this phone is a 2004 Nortel phone.

DES TEST
TN 252 0 14 01 VIRTUAL
TYPE 2004P2
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00000
CUR_ZONE 00000
MRT
ERL 0
ECL 0
FDN 1700
TGAR 7
LDN NO
NCOS 7
SGRP 0
RNPG 30
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA CRPD
MWA LMPN RMMD AAD IMD XHD IRA NID OLA VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
VOLA VOUD CDMR PRED RECD MCDD T87D SBMD
KEM2 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD
CPND_LANG ENG
RCO 0
HUNT 1700
LHK 0
LPK 0
PLEV 02
PUID
UPWD
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 1470 0 MARP
CPND
NAME HEALTH SERV, EVELYN BROWN
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 51470 D MARP
CPND
NAME HEALTH SERV, EVELYN BROWN
XPLN 27
DISPLAY_FMT FIRST,LAST
02 SCN 1471 0
CPND
NAME PAT, WILDEN
XPLN 27
DISPLAY_FMT FIRST,LAST
03 SCN 4950 0
CPND
NAME John PBX Phone, Haverty ITS
XPLN 27
DISPLAY_FMT FIRST,LAST
04 ADL 16
05 ADL 16
06 ADL 16
07 SCN 3054 0 MARP
08 ADL 16 1471
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 13 APR 2017

If you can spot what needs to be changed, please let me know. I have tried changing CGAR and others to match, but still does not work. Let me know if any other information needs to be provided to figure out why some phones are unable to call 800 numbers.

Thank you!

John

 

[biv343]

TGAR and NCOS are different on the working phone than the non working phone, but that shouldn't affect just toll free.

What does CLID table 0 send out? Is the non-working phone sending out caller ID for a number that isn't valid on your account? If you're sending the DID as CLI, could it be that 555-555-1389 is not a valid number on your account whereas 555-555-1470 is a valid number? Some SIP providers, such as AT&T, don't allow calls to toll free numbers if the CLI that is sent doesn't match a valid number on your account.

 

[havertyj]

Thanks! This was helpful. I discovered that trying to call my cell phone it is passing through as +000000. I am trying to toggle CLB to see if that resolves that issue. Working with our vendor to see why numbers that are privacy would not be inserting our main number. I confirmed the CLID is the number on the phone set. I did try changing the CLID to other settings, but those do not appear to work. I think you are right though that it is denying the 800 calling because an invalid number is being placed on the number when the call is placed.