unable to log into acd queue

[Mduenas89]

HI Guys,
Im new here and an absolute newb to the Nortel Systems, I know enough for basic administration on it.

the issue I am having is I have a user who is unable to log into their ACD queue, when they hit the "In - Calls" button (M3905 handset) to log in nothing happens.

finally if they press one of the other keys to bring up one of their other extensions to call out, they dont have a dial tone.

I thought maybe it was the handset itself up first but replacing it didnt work.


any ideas?


Thank you for your time.

 

[EddieDuece]

Sounds like it is disabled. Try;
REQ: stat 36 0 6 6
IDLE

or

REQ: stat 36 0 6 6
DSBL

If it is DSBL, do a;
REQ: enlu 36 0 6 6

REQ: stat 36 0 6 6

IDLE
REQ:

 

[Mduenas89]

Hello,
we found out what it was, I did try to re-enable it up first but no luck.

ultimately (and I feel stupid for this.) it ended up being the amplifier for the headset.... im not sure why that would prevent her from logging in though?


regardless, thank you for your help and time.


Thank you,
Michael Duenas