Unable to locate printer DC.

[SicBstrd]

Hello!

I got a problem with some Impromptu installations in my company.

When I open any report (no matter what kind, size, etc.) data is processed but the result is not shown in the impromtpu-window. The window is white and it seems like impromptu is hanging.

When I save the (invisible) result as textfile or Excel sheet the correct result is exported BUT when I try to save the result as EXCEL WITH FORMAT I get

"Unable to locate printer DC."

and Impromptu crashes badly with an "unknown software exception"

Any ideas where the problem is?

 

[SicBstrd]

Found the reason! Our printer configuration was f***ed up and therefore impromptu was not able to create the preview and to export the result as excel with format!