mikedphones
Vendor
I have 2 sites that when they press the Forward Unconditional button on their phone it does not go out to their cells. I have populated the field in the forward tab, ticked it, saved it, unticked, it, merged it. When you call either of those extensions, it goes right to voicemail, but that option is not checked either on the forward tab. The button works, lights, etc. Just doesn't go out. I have it stored 91xxxyyyzzzz which is how we normally dial a number on the system.
For some reason, I think it has to do with the protocol on the PRI. The two sites have two different providers, BUT they were both Magix systems prior meaning that the PRI is set to 5E instead of NI2. I should schedule this change to NI2 with the provider, but am wondering if the fact they are both 5E is the issue? Should I try 4E? Any thoughts?
Thanks
For some reason, I think it has to do with the protocol on the PRI. The two sites have two different providers, BUT they were both Magix systems prior meaning that the PRI is set to 5E instead of NI2. I should schedule this change to NI2 with the provider, but am wondering if the fact they are both 5E is the issue? Should I try 4E? Any thoughts?
Thanks