unable to enable server, getting invalid key

[nmirhan]

I installed crystal enterprise 10 standard. Installation and registration went thru fine. When I tried to publish a report it told me that the input server was disabled. I went to enable the server and I got invalid key or key expired. I emailed business objects customer server and they said it is a permanent key. Anybody has any idea on how I can resolve this? This is a new install.

Thanks,
Nelson

 

[MJRBIM]

Did they say it was a permanent key for "crystal enterprise 10 standard"...?

On more than one occassion they have sent me keys for the wrong release/version.

 

[nmirhan]

Yes that's what they told me. If it was the wrong key code would it not reject the key code during the install?

Thanks,
Nelson

 

[MJRBIM]

Not if it is for the wrong version (ie. PREMIUM key for STANDARD software)....