unable to dial specific number range

[JCCDM]

Hi All,

I think am having an issue with my ARS routing but it is specific to one number range. when users dial 02 6152 XXXX, they get the message that the number is invalid or incomplete. I have tested this from my mobile and can tell it's a valid number because it will connect on the mobile.

On the controller, rel 7.2, SW 13.2.0.17, I have added a new ARS Digits Dialled entry:
Digits Dialled - 00261XXXXXX
number of digits to follow - 0
Termination type - Route
Termination no. - 2

I have confirmed in the ARS Routes form:
Route 2:
Medium - TDM Trunk
COR group 2
Digit Mod - 2
Compression Auto

Digit Mod Plan:
Digit Mod 2 - Number of digits to absorb = 0

I have also confirmed that the COR that the users are programmed with are not in the COR group 2.

There is another similar entry that shows digits dialled - 002 with 8 numbers to follow. This seems to work for all other local prefixes, except this one.
If anyone can see fault in my programming or can think of a reason why this wouldn't work, any help appreciated.

Cheers,
JCCDM

 

[sarond]

002 with 8 to follow should also cover your 00261XXXXXX.

To confirm what route the system will take run a "DGT TRACE 00261521234" from the maintenance commands.
Also try with a local prefix that works, if it takes the same route it could be a carrier issue.

If you get an RVA from the carrier it is also normally a good sign that the call has left the system.

What type of trunks do you have?

 

[JCCDM]

Thanks for the advice sarond. I have run a DGT trace and both the faulty and a known working one go through the same route.

I am in the process of logging this with the carrier and will advise if a solution is found.

Trunks are PRI.

Cheers,
JCCDM

 

[sarond]

PRI trunks should be fine.

I know there can be issues with analogue trunks, digits can be skipped when dialing out if not programmed properly.

 

[warlockcode]

Should you be absorbing 1 in your digit Mod?

Digit Mod Plan:
Digit Mod 2 - Number of digits to absorb = 1

Not knowing is not a limitation of knowledge, it's a limitation of resource. Not sharing is a limitation of both.

 

[sarond]

Yes I agree with warlockcode,

I missed that in the original post.

You need to absorb 1 so that outgoing number "0" is removed before sending to line.

 

[JCCDM]

Hi warlockcode,

Confirmation has been received from the client today and it appears to have been a routing issue on the service providers side. all issues have now been rectified but I think I may have put a typo on the original post.

Cheers,
JCCDM

 

[warlockcode]

good to know that it has been resolved JCCDM

Cheers

Not knowing is not a limitation of knowledge, it's a limitation of resource. Not sharing is a limitation of both.