Unable to dial out from IP 500 via PRI T1 to Nortel

[Kickersport]

I am unable to dial extension and outside calls from the IP500 to the Nortel Meridian 1 using PRI T1. When I try to call an extension on the Nortel the system status shows the line being seized and then shows clearing .But I am able to dial from the Nortel to the Avaya.

 

[Ragnorak]

If you go into System Status Application, click on the extension you are calling from and click call trace it should give you the reason the call is being disconnected. The may just be a numeric Qsig error but it would be a good starting point.

 

[amriddle01]

Assuming that you have the required licences in place also

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[Kickersport]

What specific license would I need because it was working fine with our regular T1 link, but we are now trying to use a PRI T1 because we need caller id info.

 

[amriddle01]

If you are making a QSig link between systems on a 500 or 500v2 as oppose to just a regular ISDN trunk you need voice networking licences (or multi site option whatever they call it now)

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[Kickersport]

Yea I do have the voice networking license in place. Also calling from the Nortel to the Avaya works and the caller ID information is being displayed just not being able send calls from Avaya to the Nortel.

 

[amriddle01]

Then I suspect it's something in the Nortel causing the issue, as suggested run monitor when you make a call or SSA and see what the trace shows

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[intrigrant]

If you don't have the networking license then what happens is almost like you describe.
The license enables outgoing traffic, incoming should always work.
Use Monitor to trace if IPO sends information over the PRI when outcalling from ipo, if not then it is a license problem, if yes then publish the trace output here and tell who dialled what number and what is the Nortel expecting to receive.

___________________________
Call Avaya, costs only €400 per hour, you must buy at least five hours.
But then you can talk to a REAL expert....
Now that is what i call support.

 

[Kickersport]

See the trace below Avaya Extension -- calling Nortel Extension
Avaya Nortel
3035 --> 7707
----------------------


Line: 10 Slot: 3 Port: 2
Line Type: T1PRI
Line Subtype: Local
Number of Channels: 23
Number of Administered Channels: 23
Number of Channels in Use: 0

Channel Call Current State Time in State Routing Caller ID or Other Party Direction
Number Ref Digits Dialed Digits on Call of Call
-------------------------------------------------------------------------------------------


23 Idle 00:00:47


Trace Output - Channel 23:
4/21/10 9:59:23 AM-963ms Line = 10, Channel = 23, Q.931 Message = Alerting, Direction = To Switch
4/21/10 9:59:27 AM-931ms Line = 10, Channel = 23, Q.931 Message = ReleaseComplete, Call Ref = 658, Direction = From Switch, Cause Code = 31
4/21/10 9:59:27 AM-935ms Call Ref = 658, Originator State = Dialling, Type = User, Destination State = Clearing, Type = Trunk
4/21/10 9:59:27 AM-935ms Call Ref = 658, Disconnect from Destination End
4/21/10 9:59:27 AM-945ms Line = 10, Idle, Channel ID = 23

 

[amriddle01]

The Nortel is not accepting the call by the looks of it, can you post a full monitor trace, it may show more info

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[Kickersport]

Extension Number: 3035
IP address: 172.28.200.160
MAC address: 00-04-0D-28-64-10
Telephone Type: Avaya Phone Manager IP Softphone
Current User Extension Number: 3035
Current User Name:
Forwarding: Off
Twinning:
Do Not Disturb: Off
Message Waiting: Off
Number of New Messages: 0
Phone Manager Type: IP
Packet Loss Fraction:
Jitter:
Round Trip Delay:
Remote RTP Address:
Connection Type:
Codec:

Button Number Button Type Call Ref Current State Time in State Calling Number or Called Number Direction Other Party on Call
-----------------------------------------------------------------------------------------------------------------------------------
1 CA Idle 00:00:07

2 CA Idle

3 LA Idle


Trace Output - All Buttons:
4/21/10 10:11:50 AM-288ms Extension = 3035, Digit dialed, Digit = 7
4/21/10 10:11:50 AM-304ms Call Ref = 704, Originator State = Dialling, Type = User, Destination Type = none
4/21/10 10:11:50 AM-493ms Extension = 3035, Digit dialed, Digit = 7
4/21/10 10:11:50 AM-823ms Extension = 3035, Digit dialed, Digit = 0
4/21/10 10:11:51 AM-066ms Extension = 3035, Digit dialed, Digit = 7
4/21/10 10:11:51 AM-067ms Call Ref = 704, Short Code Matched = System, 7XXX
4/21/10 10:11:51 AM-068ms My buttons = 1, Call Ref = 704, Originator State = Dialling, Type = User, Destination State = Seized, Type = Target List
4/21/10 10:11:51 AM-072ms Line = 10, Seized, Channel ID = 23, Call Ref = 704
4/21/10 10:11:51 AM-076ms Line = 10, Channel = 23, Q.931 Message = Setup, Call Ref = 704, Direction = From Switch, Calling Party Number = 3035, Called Party Number = 7707
4/21/10 10:11:51 AM-109ms Line = 10, Channel = 23, Q.931 Message = Alerting, Direction = To Switch
4/21/10 10:11:55 AM-108ms Line = 10, Channel = 23, Q.931 Message = Alerting, Direction = To Switch
4/21/10 10:11:59 AM-076ms Line = 10, Channel = 23, Q.931 Message = ReleaseComplete, Call Ref = 704, Direction = From Switch, Cause Code = 31
4/21/10 10:11:59 AM-080ms My buttons = 1, Call Ref = 704, Originator State = Dialling, Type = User, Destination State = Clearing, Type = Trunk
4/21/10 10:11:59 AM-080ms Call Ref = 704, Disconnect from Destination End
4/21/10 10:11:59 AM-088ms Extension = 3035, State = Disconnected
4/21/10 10:11:59 AM-089ms Extension = 3035, Button = 1, Idle
4/21/10 10:12:29 AM-091ms Extension = 3035, State = Busy Wrap Up
4/21/10 10:12:31 AM-092ms Extension = 3035, State = Idle

 

[Ragnorak]

Cause Code 31 says:

Normal, Unspecified.
This is a very common cause code and happens when the network is not able to determine what to do with the call being made.

http://www.quintum.com/support/xplatform/network/Q931_Disconnect_Cause_Code_List.pdf

I'd be inclined to start looking at the Nortel end.

 

[Kickersport]

In this case I am clear from licensing issue?

 

[intrigrant]

Yes, the Nortel does not accept the dialled number, it is expecting something else.
You best post your question in the nortel area.

___________________________
Call Avaya, costs only €400 per hour, you must buy at least five hours.
But then you can talk to a REAL expert....
Now that is what i call support.