Unable to Dial External Extension Numbers *SOLVED* 1

[StephMRW]

Hello,

I originally posted this under the Meridian System Forum but was directed to post here instead.

I hope this is the right place to post. I am currently having trouble with Meridan phone M7324. If I am calling out and directed to an automated message to select a number to be directed to a specific department it will not read that I have pressed a number. Here is an example of the situation:
I call out to a company, their phone is asking for me to Dial (1) for Accounts Payable, I press (1) on my phone, nothing happens and their automated phone menu continues to repeat options. It does not matter what number I have pressed, it will not direct me anywhere... I have tried to research and go through manual but I can't seem to figure it out! Does anyone know how to fix / troubleshoot this?

Thank you in advance.


**EDIT*** Followed advice below - logged into feature A. Config and set the dial mode for each individual line to Tone.

 

[curlycord]

All phones or just yours?

If all phones...

In Line programming the default is "Pulse", you will need to change it to "Tones"

This usually happens when the system defaults.

When it defaults any programming at install or later is wiped out.
Lines 1 and 2 get assigned to ALL sets as Appear and Ring, all lines are Pulse, date goes back to Jan 1 and so on.

Those small business's with 2 lines or less sometimes do not realize the system defaulted.

Best to contact your local vendor to re-program.




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[StephMRW]

Thank you for your response. I will look into this!