Unable to connect to element manager IP phones voicemail running fine

[RodneyMcSnow]

I have a BCM 400 release 4.0 which I am unable to connect to element manager in either of the Ethernet ports 1 or 2 directly to the BCM or through the customers network.
voicemail, IP phones and all other BCM services running fine.
I rebooted the BCM in that did not make any difference.
I am able to connect with the BCM monitor but just not with element manager any ideas?

 

[RodneyMcSnow]

Also not able to connect using serial port.
I do get prompted for credentials when I enter the credentials the system loads part of the quick configuration scream and stops that's far as I get.
Does this sound like a possible hard drive and or peck card issue?
Software release 4.0 .2 .03

 

[Firebird Scrambler]

My money is on the hard drive!.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[marice]

Try a soft reboot through the IP phones.

 

[RodneyMcSnow]

Unable to access through the IP Phones as there are only IP2002 sets on-site.

 

[SupportDude]

Does the BCM respond to pings?

Are you able to access the web page using your browser?

Sounds like the beginning of a possible HDD failure.
Have you connected to the serial port and viewed the BCM booting up?

-SD-

http://www.mysupportguy.net

 

[exsmogger]

Maybe try a later version of Element Manager?

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952