Hi there,
I do technical support for a cable ISP. Since few days we receive many complaints from users unable to send or to receive mail.
When I ask them to manually connect to the mail server (telnet mail.mydomain.com 25) they get a refused connection or just receive no text in their telnet window, but they can ping the mail server. I also tried with third party servers, and the same thing occurs.
The only common point I noticed is that all complaints come from users using Win XP, the problem seems not to affect other platforms.
Does anybody have an idea to find and answer?
I do technical support for a cable ISP. Since few days we receive many complaints from users unable to send or to receive mail.
When I ask them to manually connect to the mail server (telnet mail.mydomain.com 25) they get a refused connection or just receive no text in their telnet window, but they can ping the mail server. I also tried with third party servers, and the same thing occurs.
The only common point I noticed is that all complaints come from users using Win XP, the problem seems not to affect other platforms.
Does anybody have an idea to find and answer?