Unable to complete PEP SU06 for CCMS Version 6

[Jephph]

After installing the SU06 suite of PEP's on CCMS 6, I am unable to complete the required step of running the Server Setup Configuration utility. The utility fails at Stage 5 (Call-by-Call database). When I removed the new PEPS, I am still unable to complete the Server Setup config utility. Fortunately, this is a RAID system and I was able to retreat to the former configuration fairly quickly.
The error that I'm seeing is when it fails is:

Unable to start the backup SQL Server service SYBBCK_CCMSBALT_BS


Has anyone else run into this? Any ideas on how to proceed?

Thanks for listening...

 

[Tman45]

Hmmmm ... to me just kinda sounds like the backup SQL server needs to be running for the server setup config utility ... were you able to start the service?
Not completely sure why you would need the backup service running but maybe the Call-by-Call Database (at Stage 5) performs a backup copy using the backup SQL service?

 

[guycable2]

Unable to start the backup SQL Server service SYBBCK_CCMSBALT_BS

check the username and password associated with that service. I have had that problem before and it was due to a password change on the server.

 

[PareshTC]

Yes, the BCK server needs to have the correct NGenSys password in the log-on as Tab on the service properties. Ensure you have the correct password set there. That should fix the issue.