Unable to call transfer from Call pilot application builder

[CommoGuy101]

Hello all,
I am having an issue where I am unable to call transfer from application builder to a toll free number.
All was working at one point.
Not sure what has caused this issue.
Call Pilot is R5.01.01

Any ideas would be great.


Thank you,
CommoGuy101

 

[bignose21]

Check the assigned RPL make sure its allowed to dial the digits you are sending. Then i would think looking at rights of the callpilot channels to make calls (NCOS, TGAR, CLS depending on your setup) then on to the trunk barring FCR etc.

 

[twlcolorado]

Did you get this fixed?

I remember waaay in the past having this issue on two Option 11s. It was a challenge to get it resolved, and took Nortel a while, but the issue turned out to be that when App Builder tried to transfer a call to a toll free number, and the customer was connected to a 5ESS Central Office, the call failed. All other calls worked. The issue was fixed with a patch on the Option 11.

 

[kstaff22]

Toll free numbers want to see a valid calling line ID----verify that you are sending a good clid from your tn's on the Call Pilot .