Unable to call DID on a working extension... 2

[Daaani]

Hello everybody!
I am kinda new to this forum and also to the phone system we have) I am not even sure what kind it is...
BUT, I was able to get an extension working (it makes and receive calls, setup a voice mail box etc.)> I JUST CAN'T get the DID to call at that extension.

Is there a command in MOC that will help me enable / assign a DID to my working extension?

Thank you all in advance.

 

[belevedere]

It would be helpful to know what NEC system it is. Since you mentioned MOC mode, then it is probably an NEC 2000, but which generation? If the incoming DID number does not match the extension number then you need to do a digit conversion. CMD 7600>inc DID> xxxx. Command 7600 is where you send an incoming DID number to a table number. CMD 7601/2>xxxx>extension. Commnads 7601/2 (day/night) is where you tell the table number what extension to convert to. If you have the older IVS system, then it's CMD 760/761 D/N. EX: 760>Inc DID>extension.
(The > character represents the DE key depression in the program mode.)

 

[Daaani]

1. Is there a way to find out what exact type generation we have, using the MATWorX32?

2. How can i check to see if the DID matches the extension number? (so I get it right, DID means the digits before the extension, correct? the area code + the next 3 digits?

3. How do i know what table number to associate with my extension? I s there a list where some of them are taken and some available? What's the command to check those?

 

[belevedere]

The best way to determine what generation switch you have is to read the part designation off of the CPU. A CP-03 or 00 is and IVS. A CP-14 or 16 is an IVS2. A CP-24 or 26 is an IPS.

Your telco provider should be able to tell you your DID number range.

 

[Daaani]

How do i heck to see if incoming DID Matches the extension #?

 

[OzzieGeorge]

Daaani

A DID is your full telephone number of which the last few digits are used to direct the call to a specific extension! So if you had a number like 2345 1234 and your extensions had 3 digits, all extensions would have the prefix in this example, 23451 and the extensions would be in the 200 range if your extensions matched your DIDs. However it isn't always possible to have them match (and sometimes even if they do match you may want to redirect), so you can programme translations in the system. The way this is done changed when the model went from the IVS to the IVS2 and the simplest way to check this is to go into command 10 and for the second data start entering zeros, if you get an error after pressing the fourth zero, you have an IVS2 or IPS (for the purposes of this exercise it doesn't matter which). If however you get an error after the fifth zero, you have an IVS.

In the IVS, command 76 was more basic the command was 760 de (received number) de (station number) Exe. You would also set command 761 for the night setting.

In the IVS2 & IPS you use command 7600 to send the received number to a table (I usually send it to it's own number as it is easiest to follow) so the command would be 7600 de (received number) de (table number) Exe. I personally would check an existing DID and see how they have set up the table and stick with that scheme, but check that the table number you decide to use is free first.

You then go into command 7601 to set day mode, 7602 for night mode and if you use them 7603 and 7604 for modes A & B. I'll only show one example as they are all the same, Cmd 7601 de (table number) de (station number) Exe.