Unable to browse Mitel web interface

[Mitelboy]

I was unable to Browse Mitel Web Interface it's giving me error the page cannot be displayed.
The Vlan is configured suddenly it stops from last Thursday but i can ping the IP address of Mitel.
Does it has Problem with the web Server?

 

[Mitelboy]

I Checked the Web Server Status
it is on Pend state Does anybody have idea regarding this?

 

[sarond]

Mine has status READY

Shell restarted
-> i WebServer
i WebServer

  NAME        ENTRY       TID    PRI   STATUS      PC       SP     ERRNO  DELAY
---------- ------------ -------- --- ---------- -------- -------- ------- -----
WebServer  websvxmain__  454ae40 160 READY       1d4bed0  511ef90  3d0004     0
value = 0 = 0x0
->

Have you tried restarting webserver? or a reboot?

 

[Mitelboy]

yes i have restarted web Server it's on Pend Status
But i Didn't Reboot the Mitel Controller.
Thanks for your Response

 

[sarond]

Do you have recent backup?
I had a controller recently with the HDD going on it which I couldn't restart the WebServer.
I had to rebuild and restore from backup.

 

[Mitelboy]

No I don't have the recent backup.

 

[sarond]

You could try and FTP into the system to get one.
/vmail/temp/db/archive/Ipera3k.dba

Save it and rename to .tar

 

[Mitelboy]

Thank you so much for your support but i could not find Ipera3k.dba file in this location

ftp> cd /vmail
250 Changed directory to "/vmail"
ftp> dir
200 Port set okay
150 Opening BINARY mode data connection
drwxrwxrwx 1 system group 4096 Jun 04 16:49 c
drwxrwxrwx 1 system group 4096 May 20 23:51 d
drwxrwxrwx 1 system group 4096 May 20 23:51 vpim
-rwxrwxrwx 1 system group 0 Jan 01 1980 vmail1.tar.txt
-rwxrwxrwx 1 system group 0 Jan 01 1980 vmail2.tar.txt
-rwxrwxrwx 1 system group 0 Jan 01 1980 vmail3.tar.txt
-rwxrwxrwx 1 system group 0 Jan 01 1980 vmail4.tar.txt
-rwxrwxrwx 1 system group 0 Jan 01 1980 vmail5.tar.txt
drwxrwxrwx 1 system group 4096 Jun 04 16:58 temp
drwxrwxrwx 1 system group 4096 Jun 04 16:49 praf
226 Transfer complete
ftp: 707 bytes received in 0.05Seconds 13.09Kbytes/sec.
ftp> cd temp
250 Changed directory to "/vmail/temp"
ftp> dir
200 Port set okay
150 Opening BINARY mode data connection
drwxrwxrwx 1 system group 4096 Jun 04 16:58 .
drwxrwxrwx 1 system group 4096 Jan 01 1970 ..
drwxrwxrwx 1 system group 4096 Jun 04 16:58 db
drwxrwxrwx 1 system group 4096 Jun 04 16:57 vmail
226 Transfer complete
ftp: 261 bytes received in 0.03Seconds 8.70Kbytes/sec.
ftp> cd db
250 Changed directory to "/vmail/temp/db"
ftp> dir
200 Port set okay
150 Opening BINARY mode data connection
drwxrwxrwx 1 system group 4096 Jun 04 16:58 .
drwxrwxrwx 1 system group 4096 Jun 04 16:58 ..
drwxrwxrwx 1 system group 4096 Jun 04 15:33 backup
drwxrwxrwx 1 system group 4096 Jun 04 16:58 archive
226 Transfer complete
ftp: 267 bytes received in 0.04Seconds 7.42Kbytes/sec.
ftp> cd archive
250 Changed directory to "/vmail/temp/db/archive"
ftp> dir
200 Port set okay
150 Opening BINARY mode data connection
drwxrwxrwx 1 system group 4096 Jun 04 16:58 .
drwxrwxrwx 1 system group 4096 Jun 04 16:58 ..
226 Transfer complete
ftp: 130 bytes received in 0.03Seconds 4.64Kbytes/sec.
ftp>

 

[kwbMitel]

If you do not have a file at that location then the system has never performed a backup.

Not good.

Also - Filezilla Client is great for FTP sites.

Screenshot of my system attached

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Mitelboy]

Thank you Guys for your quick response i have the backup from june after that we change some names and small things.
There is no other way to resolve this issue and also if i restart the Mitel Controller what will happen?

 

[sarond]

Most than likely restarting the controller will be fine.
It's a just in case scenario that if for some reason there is an underlying problem with the HDD then you may have to replace and rebuild/restore.

Another tell tail sign of HDD going is issues with voicemail (embedded).
Are there any issues with leaving messages in mailboxes?

 

[Mitelboy]

No they don't have any issue with leaving messages in mailbox and there is no alaram also.

 

[sarond]

It's should be safe to reboot.
You can wait for other peoples thoughts first if you like.

 

[Mitelboy]

Thanks Sarond for your kind Support.
I had never face this issue for past 8 years.

 

[Lundah]

A reboot can fix a lot of strange issues, always worth a shot if nothing else works (just make sure you have a backup on hand first, just in case).