Unable to break dial tone to dial 3

[richierichtt]

I am trying to configure incoming auto attendant calls via PRI trunks to hit a ACD configured to be call forwarded(ncfw)to a specific access route which would then be used to access an analog trunk group for making international calls. The problem exists when the route is accessed by users they are unable to break dial tone to dial any international number.
This was working ok when the ACD was forwarding the calls to a digital trunk group.
Any ideas would be helpful?

 

[acewarlock]

Posting the RDB and a TNB of one trunk and the ACD might help us figure it out.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[richierichtt]

These are the Config's

TYPE ACD
CUST 0
ACDN 3800
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP YES
VSID
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 7021
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML YES
RDNA NO
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
CCBA NO
IVR NO
OBSC NO
OBPT 5
CWNT NONE


TYPE RDB
CUST 00
ROUT 52
DES
TKTP COT
NPID_TBL_NUM 0
PRIV NO
RPA NO
SAT NO
RCLS EXT
VTRK NO
NODE
DTRK NO
ISDN NO
PTYP ACO
AUTO YES
ACMP NO
ICOG IAO
RANX NO
SRCH RRB
TRMB YES
STEP
ACOD 7021
TARG
CLEN 1
BILN NO
OABS
MFC NO
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
OOD 3
ODT 4096
RGV 640
FLH 510
GTO 896
GTI 896
ARP 3
SFB 3
CRD 512

IENB 5
TFD 0
LEXT 100
VGD 6
SST 3 0
DTD NO
SCDT NO
2 DT NO
NEDC ETH
FEDC ORG
CPDC NO
SPCT IMM
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
RVSD 08 31
ILLR 02 02
DDO NO
DRNG NO


PAGE 002

CDR NO
NATL YES
SSL
CFWR NO
IDOP NO
MUS NO
MR NO
PANS YES
MANO NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TDET NO
TTBL 0
ATAN NO
OHTD NO
PLEV 2
OPR NO
RCAL NO
MCTS NO
ALRM NO
ART 0
PECL NO
DCTI 0
TIDY 83 52
SGRP 0
CCB NO
CCBA NO
AACR NO



DES
TN 028 0 08 00
TYPE COT
CDEN 8D
CUST 0
XTRK XUT
TIMP 600
BIMP 3COM
TRK ANLG
NCOS 0
RTMB 52 1
ATDN
SIGL LOP
SUPN NO
AST NO
IAPG 0
SEIZ NO
CLS UNR DTN WTA LPR APN THFD
P10 NTC
TKID
AACR NO

 

[acewarlock]

Why don't you want to use the digital trunk group you said it works on?


First you should never use LOOP trunks in a PBX, they should be ground and that may be the problem as there isn't any supervision.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[tnphoneman]

You are calling from the outside, Correct? The problem is that the central office is not recieving answer supervision. I have done this in the past with a line going to China.

Dial into local PBX and recieve a greeting that says please hold while your call is bein connected (I recorded that) then I had voice mail transfer to the ACOD in your case 7021. Just a simple announcement that then transfers to 7021. I am assuming you are using callpilot.

This provides answer supervision back to the originating CO and you can then pass DTMF.

A word of warning though...This leaves you vulnerable to hacking. It would be safer if you could route the users through their mailbox which they can 0 out to any number they wanted to dial. Not revert dn but thru dialing. You need to somehow password protect this function or once someone gets this number they will hack you mercilessly.

 

[tnphoneman]

Ace did not see your post as I was typing. You are correct, but there is still no answer supervision unless the call is physically answered. My previous post shows how I got around that.

 

[acewarlock]

But if he continues to use the LOOP trunk, it may not disconnect when they hangup. Nortel is infamous for this.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[tnphoneman]

Understood and agree. Loop start should be used for modems only.

 

[richierichtt]

Thanks for the info from the posts.

I am using MICA for the auto-attendant,the users would get the recording and enter the ACDN # to be routed.
I have only LOOP trunks to use , it can't be changed to GND.

 

[acewarlock]

What country are you in?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[johnpoole]

loop trunks and pbx are a bad mix.. might look at ees in the cdb.. your dtr's are droppiong off prior to the user dialing the digits.. sometimes a # prior to the country code will fix that.. i assume if you dial the acod then the number internally it will work.. may be able to adjust the timers on the trunks or find a asup prompt that needs to be changed....

the problem with tandem calls is they look like a call hack, that is blocked in several loads.. without doing a trac and checking all the code, it could be in 100 places.

john poole
bellsouth business
columbia,sc

 

[richierichtt]

I am in the Caribbean- Trinidad and Tobago.

I would look at cdb programming.

 

[worldwidedialtone]

Your loop start trunk on a Universal trunk card? Do you have and XFCOT? With the Universal Card and your trunk (LD14) did not see a setting for BTID that you should need. This is for the disconnect time of trunk. Polarity is normally not a problem except in some non-USA locations, check that have seen some Loop Start where call will come in but cannot break dial-tone due to polarity. If problem with incoming calls not always "hitting" reset RGC timer down to 256 in the RDB

MIKE