Unable to Backup Mailboxes in Exchange 2003 1

[gscheepers]

We're using BE10d. I've been having a lot of problems trying to backup individual mailboxes from exchange 2003. I'm able to backup the information store, but when want to select either mailboxes or public folders, I receive a message Access Denied by the the specific account. I've tried every account imaginable - ie. Our Backup Exec service account, the Exchange Service account, Administrator and I just can't get access to the folders.

Any ideas?

Gerhard Scheepers

"Great souls have wills; feeble ones only wishes..."

 

[paulovey]

Hi,

Have you run the exchage delegation wizard in Exchange System Manager for the backup exec system account

You will also need to log in as the same account that runs the backup exec services, and create the backup job logged in as that user.

If you need more details let me know.

Cheers

Paul


If aint broken, dont try n fix it!!!!!

 

[gscheepers]

I've run the delecgation wizard. Do I need to restart any of the services afterwards? I'm still getting the same message...

 

[steveot]

Enable restrict anonymous support

http://support.veritas.com/docs/274272

Retart the Backup exec Services

Make sure the Backup Exec Account Mailbox is not hidden from the Global address list

 

[paulovey]

Hi,

When running the delegation wizard make sure you give the beadmin user full exchange admin access.

Also log in as the beadmin user when creating the job, that should give you access to back up the mailboxes.

If that still fails you need to start looking at exchange permissions

If aint broken, dont try n fix it!!!!!

 

[umbletech]

Hmm got the same issue. I've just reset our main admin password coz it wasn't exactly very secret. I thought I'd checked all the service accounts.

On backup server the BE services are all running under local system or a user called BEservices (which I haven't made any changes to)

On the exchange server the backup exec remote agent is running under local system.

On the BE server when I go into Tools -> BE services I see the beserver name: nwbak1 and in service credentials there is nothing entered there.

All the servers are logged in with the admin a/c I changed. Presumably the backup jobs would also have been created when logged in as this account.

 

[umbletech]

Resolved - gscheepers this sounds like your problem too.

Got to network -> network logons - add whatever service a/c you've delegated exchange rights and click - make default

hope this helps

 

[gscheepers]

Have done that - still no luck! Can only access the information store and not the individual mailboxes. Driving me insane!

 

[paulovey]

Hi,

This is getting strange.

OK just to recap.

1. Delagation wizard has been run, and you have given the beadmin user full exchange admin access.

2. When creating the backup job, you are logged into the server as the beadmin user.

3. You have checked all backup exec services are running, and they are using the beadmin service.

If this is when editting an existing backup job, try creating a new job.

Or failing that have you tried (and I really hate to say this, but sometimes it does help) something as simple as a server reboot?

If aint broken, dont try n fix it!!!!!

 

[ScottComingThrough]

Hey,

Okay... you can try this just to rule out if it's BE or something else.

You can't get access to those mailboxes with the Exchange Administrator because by default it doesn't have access to mailboxes.

Go to this link and create this account:

http://support.microsoft.com/?id=292509

It is the Exmerge Account. It will have Administrative rights on your server as well as full access to ALL mailboxes in your Exchange Server.

Use that account for the Backup Exec credential.
At the very least if it doesn't work you know it's not a credential issue and something else is happening with your BE.

Hope this helps.

Scott

 

[gscheepers]

Thanks Scott! It's finally working! You definitely deserve a star for this!

Regards,

Gerhard

 

[ScottComingThrough]

Hey no problem!

I'm glad my first posting on my first Tech Forum worked out.

Scott

 

[johanvh]

None of the above worked for me, but I found something else that worked for me.

The Microsoft System Attendant service hadn't started after our last reboot. Started it manually and everything worked fine!

Regards

Johan van Heerden

 

[jblewis]

Oops, I just found this thread after posting mine a little while ago, but unfortunately the suggestions here didn't help me.

The Exmerge user made sense though! I really would have thought it would work!

Perhaps, I just need to give Exchange and AD a little time to just settle down from the changes I just made. I'll try again to add the mailboxes to the selection in a little while.

JB