Unable to add VoipLogger into NIM SMB 4.1

[carloscisneros]

thread911-1700515

Hi all. I have the same issue. I try to add the VoIPLogger. I have the IP Capture and VoIPLogger services running OK. I'm installing NIM 4.1 SMB, so the VoIPLogger Server is the same Perform Server.

Help! and thank you.

 

[carloscisneros]

The screen says "Logger is not responding".

Any idea?

Thanks,

 

[Hilal74]

Hi Guys,

Check if the following ports are listening in the server where the Logger is running:

TCP 2001/2011
UDP 2000

If not you have an issue the logger!

And if there are, check that these ports are reachable from the application server (if different server).

Regards
Hil

 

[carloscisneros]

Thanks you Hilal. I have tested those ports and are currently close. Do you know how can open it?

 

[carloscisneros]

I have tried to open those ports through Windows Firewall but i try to test it on Telnet but continue closes. I tried with stopping Windows Firewall service too.

 

[AlmostMe]

It's been a few days with no response, I'm hoping you are still not stuck on this issue, in case here are a few ideas:

I doubt this is a firewall issue considering the logger is on the same server. It sounds like the logger is not starting to a point that you can add it to Sys Admin.

Have you configured your IP Capture cards using D:\NTLogger\VoIPCapture\Bin\IPCaptureSetupTool? You must have 1 dedicated card to audio capture for passive recording.

Check your log files under c:\ProgramData\NiceSystems\, start with the IPCapture and Logger directories and search for 'ERROR'



Some days I do my job, other days it feels like I'm doing everyone elses job, other days I should have stayed at home and mowed the lawns.

 

[carloscisneros]

Yes, the IP Capture is working fine. I configured the second NIC as sniffer.

 

[AlmostMe]

Is it still failing? When you deployed the logger did you correctly choose the correct config file in NDM? Are there any errors in the logger log file?

Some days I do my job, other days it feels like I'm doing everyone elses job, other days I should have stayed at home and mowed the lawns.