Unable to access NuPoint

[Odycon]

Greetings to the Massed Might of the Forum.
Kind of new to this so here goes. We have a VMware bundle of MCD, MAS, MBG etc all running smoothly apart from when I try to access a nupoint mailbox (dial 6000) I get "NO DISTB"
The phone has a mailbox provided via MAS, the 6000 group is a voicemail group with 3 ports in and all the appropriate COS seem to be OK.
Scratching my head a bit now so I will throw myself at the mercy of the forum to see what I've done wrong.
I.ve checked the DND in the COS for the ports & all But MWI are set to DND Permanent - No
Just tried ringin gthe port direct and it comes up as Out of service.
In desparation I have even tried to RTS the port but it pops straight out again.

Many thanks in appreciation.

 

[kwbMitel]

Why do you have dedicated MWI ports? Seems a waste.

What happens if you dial the active port directly?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

Sorry, I see the answer now.

Have you configured the nupoint ports on the nupoint side?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Odycon]

Mmmm. Think I've found the problem. checked with the IT guys that look after the VM platform and they updated the MAS by SW update instead of deploying an updated OVA & restoring database. As such there is an error showing on the MCD network element of MAS which seems to be messing up NuPoint. Will have to do some work on it & get it back to normal and hopefully that will resolve the NuPoint problem.
Thanks for your time guys.