Unable to access media manager recordings - IP Office Server Edition

[techbrain1]

Hello,
I deployed IP Office server edition on a virtual platform and configured media manager for recordings and it worked well for long.
For some reasons am not able to access the call recordings in the media manager.
I tried accessing it with Administrator account through the WebManagement but returned the error "incorrect user name and password" even though the user name and password was correct.
Alternatively I tried accessing through web manager and it also returned "error while retrieving media recordings".
Attached is a snapshot of both errors. What could be the possible reason and the any solution?

 

[sizbut]

The screenshot is "IP Office Self-Administration", not web manager (some thing you total failed to mention in your post).

To access using self-admin, you need to configure a user (User | Web Self-Administration) to be able to use the app and to include settings for which recordings they can access.

To do it with the Administrator account, use the IP Office Web Manager login address.

Stuck in a never ending cycle of file copying.

 

[techbrain1]

Thank you sizbut,
I have already configured an administrative account which i always use to access call recordings but this time the account fails to login.
Attached is another screen shot of the error.