techbrain1
Technical User
Hello,
I deployed IP Office server edition on a virtual platform and configured media manager for recordings and it worked well for long.
For some reasons am not able to access the call recordings in the media manager.
I tried accessing it with Administrator account through the WebManagement but returned the error "incorrect user name and password" even though the user name and password was correct.
Alternatively I tried accessing through web manager and it also returned "error while retrieving media recordings".
Attached is a snapshot of both errors. What could be the possible reason and the any solution?
I deployed IP Office server edition on a virtual platform and configured media manager for recordings and it worked well for long.
For some reasons am not able to access the call recordings in the media manager.
I tried accessing it with Administrator account through the WebManagement but returned the error "incorrect user name and password" even though the user name and password was correct.
Alternatively I tried accessing through web manager and it also returned "error while retrieving media recordings".
Attached is a snapshot of both errors. What could be the possible reason and the any solution?