Un-Voiding a Credit Card.....

[AaMania]

Last Night, Had a waitress accidentally void a large credit card transaction, unknown to myself that she had the ability to do such a thing.

After searching through the forums, I see I can pull up the audit report and view the CC# and manually enter the charge in through my EDC....I open my manager and go to the reports drop down and do not see an audit choice...

Is there another way to work this out so I can re-instate the charge or just make a whole new charge on the card...

Thanks Guys,

Aaron

Using
ALOHA 6.2.15

 

[PosGuyUS]

Not sure how Aloha works but, I would assume that you also have the authorization number for the charge. If you cannot just enter into the batch program, put in a charge in the front of house through and use the manual auth button and enter the same auths. Auths are good for a few days.

 

[sheerdyn]

You need to login to aloha manager > reports > audits > select non cash payments and select the employee in question.

 

[AaMania]

I have logged into the mgr. And no where in the menus is "audit

 

[sheerdyn]

if you do not have a reports option in the drop down under reports, your login does not have the access levels to do so.

you can login via super user by hold Alt + X

 

[MakerofRain]

The Alt +X will not work with version 6.2.
You will need to get assistance from the dealer/reseller/ or someone that has higher back offices privileges.