We currently use IMS on 4.2 and are thinking of switching to UMS, because IMS causes delays in starting Outlook with even moderate sized mailboxes (and terrible if you have lots of inbox subfolders). The only problem I can see (besides cost, don't get me started about no credit for IMS licenses), is that the IMAP integration is just an email with an attachment. If I'm understanding this right, you lose the option you get with IMS to listen to the message through the phone. The only way I can see to keep that functionality is through the web client. Am I understanding the options correctly? If so, does Avaya have any plans to add the listen via phone option to the IMAP client?
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UMS vs. IMS
- Thread starter dinsd
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I tried and i can remember that when you deleted the message by phone or webbased that is showed deleted in your mailbox
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Notsetinstone
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I am not aware of listen via IMAP future plans. There is special pricing you can get on UMS if you have IMS.
In terms of simple install and operation UMS is the only answer unless you absolutely must playback your voicemails on your phone using Outlook.
UMS IMAP is certainly a little bit more than just an email with a wav attached. The status of that message (new, read, played) is synchronized with other methods of mailbox access. So it is a up from the free voicemail email option.
Its also a weel established common standard, so the obnoxious requirement for Exchange and Outlook are removed (ridiculous requirements in a small business product) and a whole wonderful world of try using whatever you like is opened up.
By the same virtue of being a standard, it does what it does and so the options for future features is limited.
Yes it can't playback through the phone. I can't see how they could get around that except maybe using the UMS web interface in parallel to have a 'play this message through the users extension' link embedded into the IMAP email.
UMS IMAP is certainly a little bit more than just an email with a wav attached. The status of that message (new, read, played) is synchronized with other methods of mailbox access. So it is a up from the free voicemail email option.
Its also a weel established common standard, so the obnoxious requirement for Exchange and Outlook are removed (ridiculous requirements in a small business product) and a whole wonderful world of try using whatever you like is opened up.
By the same virtue of being a standard, it does what it does and so the options for future features is limited.
Yes it can't playback through the phone. I can't see how they could get around that except maybe using the UMS web interface in parallel to have a 'play this message through the users extension' link embedded into the IMAP email.
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