UMS broke after IP Office upgrade

[sigm2]

I have our Avaya IP Office vendor helping us with an upgrade to 9.X. We have been on a 7.x version, and had UMS integration and everything was working great. After the upgrade, UMS is broken and four our users to receive voicemails, users had to be set back to copy in their user's voicemail tab, with no voicemails making it back to their outlook client (2007 or 2013).

Our vendor tried several configuration changes, to no avail. Then after further research, determined it was a database corruption issue in voicemail pro. after upgrading voicemail pro to 9.0.3?? we are still having the same issues. They have now escalated the call further up the support tier, but so far, no solution.

What is the real issue with implementing IP office and Exchange 2010 UMS? They have even told us this is not a common interface, that everyone is moving away from UMS with Exchange. I find it hard to believe that Exchange and IP Office are not a common integration scenario.

 

[JSurfer]

UMS was working for a customer of ours on 9.0.2.0.860 with Exchange 2010, but the TUI problem (trying to listen to messages after the header by pressing 0) was not. We upgraded the customer to 9.0.3.0.941 to fix that issue and it broke UMS. Anyone else experiencing the same issue?

If Avaya is moving away from UMS/Exchange how else are you going to have VM/Email sync?

 

[amriddle01]

I've never had a single customer ask for it...ever, well since 2005 when I started in this game

 

[nbfd731]

Hello

I have a ticket with Avaya and they are working on the issue.

Do not put them to the 9.0.3 release it will break the syncing with exchange there working on that tooo

ACSS SME

 

[AACon]

Seriously 903 breaks UMS? Uhhhgggggg I have a system going in next week with it.

-Austin
ACE: Implement IP Office

 

[nbfd731]

Avaya told me they have replicated the issue with 9.0.3

They have sent it to design

The issue with 9.0.2 was a issue with a exe and a dll. file in the VM folder. They had to create a patch to repair

ACSS SME