UM8000 how to reset login password?

[gamergomer]

We have a UM8000 that a password was set on years ago. Suposively it was in our password list, but the password there doesn't work. The username we have written down is $nec.

So I can get to the login page at the ip address. I've tried no password and just about everything else I can think of.

Is there any way to reset the password and or username? It would be especially nice if that is possible without losing all the settings.

 

[madwok]

If you have WebPro and can login the SV8100 , you can then use config in skin Voice Mail and login UM8000 thru that link

 

[gamergomer]

Yes, I can log into the sv8100.

I see the "configure in-skin voice mail" on the right. Once I click on it, it opens a new window and then takes me to the UM8000 username/password box.

I've tried the same user/pass I use for the 8100 and that doesn't work. I've tried all the usernames and passwords we have for the 8100. I've tried $nec with no password (I think we changed the $nec password).

 

[epcompx2]

Is anyone else a System Manager (you?), you would log in with 9XXX + that mailboxes password. We usually build 2 mailboxes with system manager status so we can get in when someone does this. Good Luck

 

[gamergomer]

Hey! That does allow me to log in as a user! I had tried logging in as a user before but didn't know to put a "9" in front. I guess I'll try all the users and see if anyone is an administrator.

 

[gamergomer]

Well, sadly it doesn't look like anyone is an administrator.

How can I reset the voicemail so the $nec password goes back to blank? I'm to the point where I'll gladly redo everyone's voicemail.

 

[madwok]

$SPOE with ext 9697 is the default WebPro Admin
$NEC with ext 9696 is default to Sandy Simmons

Else, I guess you can default it . Not sure of how though !