UK Maintenance Contracts

[BlueE]

Hi,
I work for a company that currently has several large call centres and a couple of HQ Offices using Definity equipment of varying sizes. All sites are currently contracted to Avaya for mainteance but I'm considering whether or not we should move to a third party.

Can anyone provide us with a list of companies that fit the bill - : 24 Hr 365 Day 4 Hour Response etc...

Thanks
Paul

 

[Armo2]

Hi,

If you tell me where you are and who you are i can maybe give you some ideas on gold partners (i guess you weren't on the transition list).

Chris

 

[earnshaw]

Were a global company with offices in 132 countries and have just moved our definity maintenance to a company called Datapoint who are a gold partner, we evaluated about 5 companies and they were the best.

call Chris Dawson at datapoint on (0208) 2428600 hes head of retail and customer products

 

[EPalle]

We are also looking around for another provider (in total for about 30 switches around Europe).
Datapoint (

http://www.datapoint.com)

is indeed the strong player here. I also advise to talk to them.

To be honnest, I just had a meeting for our office in Belgium. Avaya is outsourcing almost everything to Datapoint. Only really big customers can still go directly.
Think this will happen accross Europe.

Touchbase (

http://www.touchbase.co.uk)is

also a company that can provide support. They are big in the UK but they don't have many sites in Europe (Datapoint has a site in almost every country).
But try to stay with Avaya Golden Partners.

 

[Bakewell]

Hi

I work for Genesis Telecomms who are the largest UK definity reseller, we support call centres such as Co-Op bank, Eurostar, Oracle, B & Q, last minute.com and Fidelity investments, HQ global workplaces

We can supply national 24 x 7 maintenance coverage.

If this is of interest then send me a mail on gareth.moore@genesis-tel.com

hope this helps