UCx50 outbound route by extension

[CityITGuy]

I am replacing a Norstar phone system with a UCx50 system. The phone system serves multiple departments located in multiple buildings. We are connecting our old copper phone lines to the system via Grandstream 4108 gateways. Making sure that the outgoing Caller ID is correct is very important so that returned calls get routed back to the correct building / department. My first thought was to specify an outbound route for each extension or group of extensions to make sure that the outgoing calls were routed out on the correct trunk and had the correct outgoing caller id. I have been unable to figure out how to do this. Some systems will allow you to create outbound rules based on the extension caller ID, but I can not figure out how to do this in the ucx system. I have also seen some systems which will allow you to restrict certain extensions from using an outbound route. I am also unable to figure out how to do this in the ucx system. Can anyone provide a solution on how to do this?

By the way it has already been suggested that I just modify the caller id on the outgoing call and not worry about what trunk it goes out on. Since I am using the grandstream gateway to route my calls out on the old copper lines, I am unable to override the telephone company's caller id information.

Thanks,

Brian

 

[ucxguy]

In my opinion, using multiple outbound routes is the correct approach.

You can define department specific outbound routes with identical dial patterns (due to that, dialing from all phones works the same way). To select which outbound route is to be used by each extension, you have to create a custom context for each department (PBX - PBX Configuration - Custom Contexts) and in the Outbound Routes section of the custom context configuration page set the route that is to be used by that department to Allow and all other routes to Deny. Finally, once you define all the custom contexts, select an appropriate context for each extension in the Call Restrictions drop box on the extension's configuration page.

 

[theislandtech]

Another way, if all the extensions in the dept are in a range like 150 through 169, create an outbound route that will use the trunk for that dept.

 

[CityITGuy]

Thanks for the suggestions. These are the two solutions that I was trying to do, but couldn't figure them out. I appreciate your promptness in pointing me in the right direction.