UCM Password not working

[jjdad]

Hello all,

Was just handed s system that was installed years ago and I am having trouble logging into the VMP Pro.


IPO running 8.0 with a UCM Module

I can login to manager and make changes to the config.

However, I can't login to the Security settings with the Administrator password.

Apparently they changed the settings for that as they give the Administrator password to the customer.

None of the passwords I have been given work.

I am to the point of defaulting all the passwords using the RS-232 cable, but I am concerned of breaking the VM system all together by doing that and I have no backups of anything available.


Any advice on this?

Thanks!

 

[atcom]

There is a Linux procedure for resetting the Root password of a UCM - it involves changing the GRUB parameters just after the BIOS screen. Once you're into the command line, you can reset the Administrator password for Voicemail Pro by deleting the password file. After that, you can safely reset the security settings of the IP Office because you'll be able to make the VM PRO and the IPO Voicemail passwords match.

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