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UCID not being preserved during call transfer

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redyps90210

redyps90210

IS-IT--Management
May 18, 2015
30
PH
Hi guys,

We've been trying to preserve the UCID which we receive during an inbound call and use the same UCID when we transfer the call to an external number. Apparently we noticed that CM creates a new UCID for the outbound leg.

Did I miss anything aside from enabling this feature in "display system-parameters features"?

UNIVERSAL CALL ID
Create Universal Call ID (UCID)? y UCID Network Node ID: 1
Copy UCID for Station Conference/Transfer? y
 
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