UCCX: CISCO Workforce Management (WFO) Teams Grayed Out

[bvnross]

I'm setting myself up in WFO as supervisor. I successfully added myself with no problems. I linked up my AD account and added myself to "Assigned Managers" to each group in group administation. When I log into Quality Management Desktop I get the following prompt:



Supervisor is not configured correctly.
Either there are no teams configured for this supervisor, or the configured
teams are not assigned to groups.



When I check to add myself to teams the add button is greyed out for for each team in "Team Administration". Assigned ACD Supervisors is grayed, but the add button is available for Assigned QM Supervisors.



I'm missing a step somewhere. Any help is greatly appreciated. Thank you in advance.

 

[trvlr1]

I do not know this tool, but it sounds like you have to add capabilities for the configuration. ie "agent" or "reporting" or whatever the options are.

 

[bvnross]

Thank you for reply. The capability would be adding the supervisor to a team after their group. From there the that super would be able to run reports and statistics on each agent. Problem is I can't get the super into a team. Only groups. Very strange.

 

[whykap]

Have you given that user supervisor rights? It's not enough to show in the system or have agent capabilities.
They need to be assigned as a supervisor, then you can add them to a team or csq.