UCC Speech Access & Diverting Number

[Rannelator]

Has anyone configured the trunking for Speech Access before?
Specifically we are trying to get the Reach Me feature
working but the Diverting Number info isn't getting to the
SA server.

Basically for it to work you put a remote coverage path to
the SA in the station coverage path. When the call rolls to
the SA, it sees the Diverting Number info and the Reach Me
process kicks in. In our case the Diverting Number info
isn't there and the system prompts you to log into your
SA account.

The SA group has identified the missing data and pointed to
the PBX. I called TSO and had to explain what the UCC
Speech Access server was. I was amazed and disappointed at
the same time. Also, the CM and SA documentation is not
very detailed.

ANY help or info anyone can provide would be greatly appreciated.


Randy Rannels
Project Manager
grsCommunication

http://www.grscommunication.com

 

[jimbojimbo]

Running on CM4.0 with UCC 2.1

display=trunk-group=101=========================================Page===1=of==21=
TRUNK GROUP

Group Number: 101 Group Type: isdn CDR Reports: y
Group Name: UCC SA Calling COR: 93 TN: 1 TAC: 181
Direction: two-way Outgoing Display? n Carrier Medium: PRI/BRI
Dial Access? n Busy Threshold: 23 Night Service:
Queue Length: 0
Service Type: tie Auth Code? n TestCall ITC: rest
Far End Test Line No:
TestCall BCC: 4











================================================================================



display=trunk-group=101=========================================Page===2=of==21=
Group Type: isdn

TRUNK PARAMETERS
Codeset to Send Display: 6 Codeset to Send National IEs: 6
Max Message Size to Send: 260 Charge Advice: none
Supplementary Service Protocol: b Digit Handling (in/out): enbloc/enbloc

Trunk Hunt: cyclical
Digital Loss Group: 13
Incoming Calling Number - Delete: Insert: Format: natl-pub
Bit Rate: 1200 Synchronization: async Duplex: full
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 0
Administer Timers? n







================================================================================



display=trunk-group=101=========================================Page===3=of==21=
TRUNK FEATURES
ACA Assignment? n Measured: both Wideband Support? n
Internal Alert? n Maintenance Tests? y
Data Restriction? n NCA-TSC Trunk Member:
Send Name: n Send Calling Number: y
Used for DCS? n Hop Dgt? n Send EMU Visitor CPN? n
Suppress # Outpulsing? n Format: public
Outgoing Channel ID Encoding: preferred UUI IE Treatment: service-provider

Replace Restricted Numbers? n
Replace Unavailable Numbers? n
Send Connected Number: y
Hold/Unhold Notifications? y
Send UUI IE? n Modify Tandem Calling Number? n
Send UCID? n
Send Codeset 6/7 LAI IE? y Ds1 Echo Cancellation? n

Apply Local Ringback? n
Show ANSWERED BY on Display? y
Network (Japan) Needs Connect Before Disconnect? n

================================================================================



display=trunk-group=101=========================================Page===4=of==21=
QSIG TRUNK GROUP OPTIONS




TSC Method for Auto Callback: drop-if-possible
Diversion by Reroute? y
Path Replacement? y
Path Replacement with Retention? n
Path Replacement Method: better-route
SBS? n
Display Forwarding Party Name? y
Character Set for QSIG Name: eurofont
QSIG Value-Added? n







================================================================================





James Middleton
ACSCI/ACSCD/MCSE
Xeta Technologies
jim.middleton@xeta.com

 

[Rannelator]

Thanks Jimbo

There were a few settings that were different (Dial access,
Send EMU Visitor CPN, Send UUI IE) and I changed them to
match yours. No Change, still prompts the caller to log in.

System Info:
CM 3.1.2
UCC SA 2.1

Randy Rannels
Project Manager
grsCommunication

http://www.grscommunication.com

 

[jimbojimbo]

Have you set up the ISDN Public Numbering for extensions to this trunk group?

James Middleton
ACSCI/ACSCD/MCSE
Xeta Technologies
jim.middleton@xeta.com

 

[Rannelator]

It's there. We use 4 digit extensions in the 3000 range.
My extension is 3321. The SA access ext is 3586.
The SA TG is 92. 717703 is our area code and exchange.

Ext Ext Trk CPN CPN
Len Code Grp(s) Prefix Len

4 3 92 717703 10


I know there is something simple I am missing and I just
can't figure it out. It's gona be one field that is N
(or Y) and it has to be Y. Then I'm gonna have to say DOH!

Randy Rannels
Project Manager
grsCommunication

http://www.grscommunication.com