UCA connect then disconnect

[augustD2]

I try to install UCA on a VMAS server.

everything is working on an Ipad, Iphone, Android, or on the webclient.

But when I install the client on a computer, it connect for about 30 seconds then go Offline.

In the UCC Logs i found this:

2012-08-30 21:25:30.719 Msg [TPThread-19]: TelephonyAvailabilityMonitor: Deskphone online state is True
2012-08-30 21:25:31.537 Msg [Delegate Queue Thread: 1]: SipGateway: Setting IMStatus to Idle
2012-08-30 21:26:00.380 Msg [TPThread-34]: MiTaiProxyClient: CheckForConnection - Starting
2012-08-30 21:26:02.224 Msg [Delegate Queue Thread: 1]: SipGateway: Received Subscription result: EventType=CallState, Result=Timeout
2012-08-30 21:26:02.225 Msg [Delegate Queue Thread: 1]: SipGateway: Received Subscription result: EventType=ActiveLocation, Result=Timeout
2012-08-30 21:26:02.229 Msg [Delegate Queue Thread: 1]: SipGateway: Received Subscription result: EventType=MessageWaiting, Result=Timeout
2012-08-30 21:26:02.352 Msg [Delegate Queue Thread: 1]: SipGateway: Received Subscription result: EventType=Presence, Result=Timeout
2012-08-30 21:26:02.353 Inf [Delegate Queue Thread: 1]: SipGateway: Failed to subscribe because of timeout, switching to offline mode
2012-08-30 21:26:02.353 Msg [Delegate Queue Thread: 1]: OfflineService: WiredRedService_sub -> offline
2012-08-30 21:26:02.353 Msg [Delegate Queue Thread: 1]: OfflineService: WiredRedService_sub requesting to go offline. AppState = 1

Where should I look to fix that????

Thanks

 

[LoopyLou]

Silly question but do you have licensing for softphones?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[619Tech]

This sounds familiar, are they using Trend Micro for Anti Virus on PC's? If so, have them disable it or build an exception. Then retest client.

 

[gweetz]

I had similar symptoms when communications was blocked between the PC client and server by a firewall. Double-check that you have either the local PC's firewall allowing outbound connections on ports 5060 and 80 (usually does by default) or that any firewalls or routers' ACLs between client and server allow the same bi-directional.

 

[augustD2]

Thanks everyone. It's working now.

I change many things, but I think the problem was that on my VMAS where the UCA is intsalled, I originally put a wan address on the setup of the msl.