UCA Advanced - Tapi link double prefix insert

[RDECIT]

I'm using UCA (V6.0.120.0) Which appear to be working fine apart from when I use the Tapi link with our CRM software.

When I click a number it tries to insert 99<number>, which 9 is our prefix for dialling out, but obviously having two nines causes it to fail.

So I go into the UCA server and remove the 9 prefix from the PBX config. Restart the client and try again. Now I get no prefix at all, which is confusing and also causes the number to fail.

If I manually dial from the client it works fine as I'm inputting the correct digits.

Could anyone suggest where I might be going wrong.

 

[lowradiation]

Known issue. Bad desktop client version.
Called Mitel tech support. They sent us v6.0.212.0 to fix

 

[RDECIT]

Oh dear. Looks like I'll be calling them on Monday then!

 

[RDECIT]

lowradiation,

I don't suppose you have a copy of that client for me to download?

Rob

 

[RDECIT]

For anyone who doesn't want to speak to Mitel, I downlaoded the next version down of the UCA iso and extracted the client from there which does work.

 

[LoopyLou]

Typically I just use the notices send out by the UCA that there is an updated client and apply them.

An apple a day keeps the doctor away. Anyone else and you need to throw it harder.

 

[mnpuckett]

Thank you for this post! Doing the EXACT same thing, and having the issue too. Unfortunately, we are on the vUCC platform.