MattRutter
Vendor
I had to replace a UC module last week... It's a V1 module in an IP500V2 running 9.1.10...
The replacement module was at 8.1 when plugged in, so I prepared a USB key, and did a full re-install. This went perfectly, and I sat and twiddled my fingers for a couple of hours...
Ignition done, and ASA soon showed VM Pro as up and running, which I confirmed by dialling *17 on the nearest phone....
Then the weirdness began! I showed the customer how to record entry prompts direct from a phone through the VM Pro client... I could record and play back an entry prompt with no problem, but when I dialled the DDI pointing to the module I got silence... no prompt played!
Puzzled, we tested basic mailbox functionality, by dialling into a busy extension... We got the system default greeting, and left a message, but nothing was recorded, and SSA didn't show a new message in the mailbox...
Has anyone encountered such strangeness before? Should we just try a re-install to fix it, or is something amiss?
Matt
The replacement module was at 8.1 when plugged in, so I prepared a USB key, and did a full re-install. This went perfectly, and I sat and twiddled my fingers for a couple of hours...
Ignition done, and ASA soon showed VM Pro as up and running, which I confirmed by dialling *17 on the nearest phone....
Then the weirdness began! I showed the customer how to record entry prompts direct from a phone through the VM Pro client... I could record and play back an entry prompt with no problem, but when I dialled the DDI pointing to the module I got silence... no prompt played!
Puzzled, we tested basic mailbox functionality, by dialling into a busy extension... We got the system default greeting, and left a message, but nothing was recorded, and SSA didn't show a new message in the mailbox...
Has anyone encountered such strangeness before? Should we just try a re-install to fix it, or is something amiss?
Matt
