UC Module

[bdvtech]

I have an IPO V2 R8.0 that has a Combo card and a UC Module. I went to upgrade the UC module and could not connect to it. I went in to System Monitor and had an alarm that said no heartbeat detected on the module. My distributor said this means the module is corrupt and needs to be replaced. I am trying to verify if this is the case. I have done several reboots and cannot get it back.

 

[intrigrant]

Your distri is right, the unit is dead and must be replaced, welcome to the club of dissapointed UC Module owners

A simple mind delivers great solutions

 

[overthebars]

Yea, I had one about a month ago that died on the first day. Set it up in our office and loaded programming and built out modules in VM Pro. Shut down system and UC module through the interface. Took it to the customer site mounted, booted it up, installed phones, and sat down for training. As soon as I hit the Message button it said VM Not Available". Messed with it about 15 minutes performing reboots and nothing. Light on the front stayed red. Couldn't load from usb stick or use the web interface. Desti overnighted me a new one. Funny thing is my Desti was like "We have NEVER heard of that!!!" I have just gotten to where if something messes up and it's under warranty, I ship it back, LOL

 

[tlpeter]

Overthebars, you did probably shutdown the IPO from manager?
If you don't then the UCM still has power and should not be removed.
I really think this is the cause of a lot of failures.
I bet intrigrant does do the same
When you shutdown the UCM then the fan is still spinning and won't stop until you shutdown the IPO by the book.


BAZINGA!

I'm not insane, my mother had me tested!

 

[intrigrant]

tlpeter you must know beter.
I will never ever remove a card under power unles it is a Avaya INDeX or Siemens HICOM 300 system, these I know for sure can handle that.
The UC110 is a unreliable piece of hardware but if it doesn't break within three weeks then who knows?

A simple mind delivers great solutions

 

[tlpeter]

That is not what i mean, i know you better.
I mean pulling the power form the IPO without actually shutting it down from manager or SSA.
I think you do not always have the patience for that


BAZINGA!

I'm not insane, my mother had me tested!

 

[intrigrant]

When there is a UCM I take the time, but it is true, I am quite impatient both with hardware/software and with customers as well unless it is a real sweet beauty....

A simple mind delivers great solutions

 

[tlpeter]

that is the intrigrant i know

BAZINGA!

I'm not insane, my mother had me tested!

 

[CalgaryJeff]

I have had 3 UC modules die 3-6 months after the install. 1 may have been due to power outages the other 2 had backup power. All 3 appeared to have corruption on the first partition. None would accept a rebuild but I was able to use a linux bootable USB stick to boot into linux and the second partitions seemed to still be fine.

I sure hope they get these fixed as I would love to use more of them if they were reliable.

 

[bdvtech]

Thanks for all the responses. Fortunately this system is a demo kit that my sales guys use. I will replace the module and then train the sales guys (if that is possible) how to properly shut down the system.

 

[overthebars]

I absolutely did. I shut down the UC first through the web interface because tlpeter scalded me when I didn't do it on my first UC install. Then went into manager and shut down the IP Office and waited for the magic lights. This IS the correct way to do it right?

 

[tlpeter]

That is the only way to do it properly.

BAZINGA!

I'm not insane, my mother had me tested!

 

[bdvtech]

I get the whole idea of shutting down the system properly. I'm thinking that's what happened on this demo kit, people take it home or on a demo, or move it around and just unplug it. I am just thinking though that in a real world scenario, there is no way to guarantee that IP Office is shut down properly. Here in rural NY we have suicidal squirrels that love to take on electric transformers. When the power just goes out, even on a UPS, there is no way to do a proper shutdown. If this problem is as common as I've read about then it seems that Avaya should make some improvements to the UC module so that this does not happen.

 

[overthebars]

I agree, with the IP Office being a mid-sized phone system they should know the clientele is not going to have a backup generator ready to run if the power goes out. I have only installed a handful of the UC Modules and have been fortunate to loose only one from what I have read. We have the suicidal squirrels down here in Ga also. Had one take a swan dive through my windshield of my work van from a power line. Nearly shat my pants...