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UC Module vs using a Computer 1
- Thread starter voxvar
- Start date
a lot of people are not a big fan of it, I have installed only 3 and all three work flawlessly.
Joe W.
FHandw, ACSS (SME), ACIS (SME)
Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.
Joe W.
FHandw, ACSS (SME), ACIS (SME)
Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.
We've started deploying them and found them to be solid. Since they are CentOS based, you can get creative with remote access to the system as well. The main complaint that I have heard is that they introduce moving parts into the control unit that is otherwise solid state, referring to the fan on the CPU. It does present a maintenance issue because eventually, that fan will need maintenance. Other than that, I like them.
mojoputter
Technical User
I'm in the process of replacing one for the 2nd time, the avaya tech told me they have replaced a lot of them already, you guys sound like the lucky ones. I'd choose the separate PC for your VMPro vm.
crumthwacket
Vendor
On a similar thread, mojoputter seems very unhappy with the product.
Personally, I'm reluctant to replace a pc/server, which we can usually fix or repair easily, with a fairly pricey proprietary module.
I thought Definity Audix was great until a few of them crapped out - when they did, we were SOL unless we had spares in stock, and you can't count on that unless you have deep pockets.
I don't think the UC Module has much reason to exist, other than to put more money in Avaya's pocket.
Personally, I'm reluctant to replace a pc/server, which we can usually fix or repair easily, with a fairly pricey proprietary module.
I thought Definity Audix was great until a few of them crapped out - when they did, we were SOL unless we had spares in stock, and you can't count on that unless you have deep pockets.
I don't think the UC Module has much reason to exist, other than to put more money in Avaya's pocket.
I only install the UCM if the customer requires One-X.
One-X on windows is a disaster and the UCM is the only way to go.
I have found that the UCM's are hit or miss.
They either work flawless or are bad from Avaya and will never work correctly.
This is really true of all Avaya hardware.
I’ve install 4 of them.
3 worked flawless, right out of the box.
The other site needed three replacements, to work.
One-X on windows is a disaster and the UCM is the only way to go.
I have found that the UCM's are hit or miss.
They either work flawless or are bad from Avaya and will never work correctly.
This is really true of all Avaya hardware.
I’ve install 4 of them.
3 worked flawless, right out of the box.
The other site needed three replacements, to work.
amriddle01
Programmer
Computer for now until they get better. The issue is the SSD I reckon, everyone jumped in there with their PC's and many now regret that, they corrupt too easily and have a high failure rate compared to a HDD. Avaya are hardly known for using the better stuff available either 
Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)
Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)
A separate PC can be a maintenance headache in my opinion - I'd rather not have another power supply, etc to worry about. Although if I was using a PC/server I'd install the Linux version, NOT Windows!
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Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM
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Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM
amriddle01
Programmer
If I only had one finger I could still count the amount of pc's/servers running windows that I have changed as they failed running VM Pro, and that's since I started, keep them simple and they will run for years. I will be interested to see UCM's match up to that
Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)
Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)
I had 2 PC's crap out since 2003 that I installed with VM pro and I actually just ripped out a DOS based Voicemail from 1998 that ran 24/7 since then without a hiccup (the occasional reboot near the end not being counted as real hiccup) so the failure rate is not very high and I bet that so far the UCM has superseded the failure rates of PC's by far if I trust what I hear form other people here and from a friend that is tech support for a disti.
Joe W.
FHandw, ACSS (SME), ACIS (SME)
Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.
Joe W.
FHandw, ACSS (SME), ACIS (SME)
Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.
mojoputter is right, we did two of these things, and 1 of them just completely died after 3 or 4 months. When we tried to get another one through our distributor they said that other people had experienced the same thing and they were on back order.
- Thread starter
- #13
![[bigsmile]](/data/assets/smilies/bigsmile.gif "[bigsmile] [bigsmile]")
I guess the real advantage of having UC is that it's totally on Avaya for support. Call them with a PC on Linux/MS and they will send you countless times to the IT guy, the updates, the firewall, the PC hardware... nightmare.
But I haven't had a single problem with 5 UC installs; crossing my fingers though.
But I haven't had a single problem with 5 UC installs; crossing my fingers though.
but if it doesn't work well then you are also relying on Avaya to get their behinds moving and fix it and you cannot switch to a PC based vm afterwards because then you will need to purchase the full preferred license and are out the same amount of money as if you would have gone the PC route the first time.
Don't get me wrong I like the little box but I see also that the principal of purchasing the UCM including the license (virtual)is a thorn in my side when it comes to upgrading to a full based VM and one-x, you basically buy it twice for changing the device doing the same thing.
Joe W.
FHandw, ACSS (SME), ACIS (SME)
Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.
Don't get me wrong I like the little box but I see also that the principal of purchasing the UCM including the license (virtual)is a thorn in my side when it comes to upgrading to a full based VM and one-x, you basically buy it twice for changing the device doing the same thing.
Joe W.
FHandw, ACSS (SME), ACIS (SME)
Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.
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- #16
amriddle01
Programmer
Having Avaya there for support is hardly a reason to use one, it's like skydiving with the knowledge that there is a paddling pool to break your fall if your parachute doesn't open
Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)
Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)
Sweet analogy
Joe W.
FHandw, ACSS (SME), ACIS (SME)
Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.
Joe W.
FHandw, ACSS (SME), ACIS (SME)
Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.
overthebars
Programmer
One thing I do like about the UC Module is the Upgrade.zip file that upgrades everything at once. Knock on wood, our has been solid so far so I can't really complain about it. I have been on both sides of the fence have done PC and UC. I also like the UC interface.
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