UC Module - VM Pro how to get to this directory? /opt/vmpro/ 1

[HeathBCT]

Hey All,

Looks like we got a bug here with the UC module and we now have voicemails disappearing with no end user interaction. I really need this one voicemail... its evidence!! (Law firm....)

When I check SSA it says there are 0 voicemails in the users inbox... but the message had been saved for over 2 weeks. I do not have any housekeeping on saved messages.

Does anyone know how I can get into this directory /opt/vmpro/ on the UC Module to check for the voicemails?

I can't seem to find it under embedded file management of the UC module.

ACSS - SME

 

[HeathBCT]

Just found out VM was not marked as saved. It was just left in inbox. Looks like housekeeping got it. Can I do anything to get it back? Thanks!!

ACSS - SME

 

[HeathBCT]

OK!! I figured it out and I shall post steps here in case another person runs into this.


In order to get to the voicemail directory a person should use WinSPC

Connect to voicemail pro server by IP (as I mentioned I use the UC module and it worked for me!)

User administrator credentials

Click the .. folder until you see the OPT folder show > click OPT > Click VMPro > Click Accounts > Click Extn mailbox in question - the deleted VMs will be there.

Copy and drag them to your windows machine on the left. And that is it!


Thanks All

ACSS - SME