UC Mod Troubles

[Tjohnston224]

I have a customer who had a failing UC Mod. It was showing over 90% usage and removing the nohup.out files did not free up space. We got them a replacement card. The problem is the only good backup they had was a few months old. Before we sent got the new card I used WinSCP to copy the whole vmpro folder from the UC mod to the local machine. When I try to copy a user's account contents(their voicemails) to the new UC mod the transfer over but the system doesn't seem to recognize them. They do not show up in VM Pro and the user cannot get to them by dialing into voicemail. What am I missing? Any help is greatly appreciated, I've spent all day on the phone with Avaya techs who can't seem to figure it out.

 

[smokinjoe2938]

How to clear this:

You need to be in as root on the UC module, putty in – get to admin menu and then “root” command.

Once you’re at the Linux command prompt:
[root@uc-module /]# cd /
[root@uc-module /]# find -name nohup.out

You’ll get something like this:

./nohup.out
./opt/Avaya/oneXportal/backup/openfire/bin/nohup.out
./opt/Avaya/oneXportal/openfire/bin/nohup.out
./opt/vmpro/nohup.out

Do this to delete all the nohup.out files - rm means “remove”

[root@uc-module /]# rm ./nohup.out
rm: remove regular file `nohup.out'? y

Do this for all the nohup.out files listed. BE VERY CAREFUL WITH THE RM COMMAND. You can do serious damage as the root user.

[root@uc-module /]# rm ./opt/Avaya/oneXportal/backup/openfire/bin/nohup.out
rm: remove regular empty file `./opt/Avaya/oneXportal/backup/openfire/bin/nohup.out'? y

reboot the UC module. (just type in “reboot” as the root user)

The command “df –h” will show you how much drive space is free, down to 44 percent now.

[root@uc-module /]# df -h
Filesystem Size Used Avail Use% Mounted on
/dev/sda2 22G 9.0G 12G 44% /
tmpfs 1007M 0 1007M 0% /dev/shm
/dev/sda1 512M 33M 454M 7% /boot



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[smokinjoe2938]

did you clear out per my doc

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[Tjohnston224]

Yes I did follow your doc. I had an Avaya tech looking at it remotely and he deleted some additional logs. When we rebooted the UC Mod after he deleted those logs it failed to boot, don't know if he caught a system file or something but thats what prompted the replacement card.

The card is now showing normal usage, my problem is in transferring the voicemails that I pulled off the old card to the new one.

 

[smokinjoe2938]

well at least you got the new one running

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.