UC Express sever password is wrong

[taginflag]

Loaded Mitel UC express and and when entering the password for the sever it tells me it is wrong. Tried this on our inhouse system and it does the same thing using a different license and my laptop. I even deleted the login account for the 5000 and manually built it again to be sure the password was correct.

 

[619Tech]

When connecting to a 5000/HX, I believe you will need the "Phone Password" (station password) & the "Server Password" (System OAI Level 2 password in sockets). Also, in 3.2 you need to enable "support UCX" (in Operations).

 

[frinksterj]

I have a similar problem. I set the Desktop OAI password about a year ago and I have forgotten it. Totally in a bind and trying every conceivable password I have used for the past 2 years. What a stupid move on my part. If anyone know's how to reset the Sockets > Desktop OAI password I would appreciate some feedback.

 

[619Tech]

If your permission level allows you to see "Sockets", you have access to the password field. If there are pounds (####) in the field it does have a password programmed, and no pounds means there is no password. Right click in the field and you will get an edit password option.

 

[anothersupportguy]

Must be admin user.