UC Express: Lots of warts

[MitelInMyBlood]

Is anyone using (or tried) UC Express?

The product FAQ more closely resembles a KPI than anything and lists an awful lot of 'gotchas', way too many for me to ever give this thing to any production users. If this is any indication of what UC Advanced is going to be like, count me out. This product is not at all ready for prime time.

- doesn't reconnect after a 3300 reboot
- doesn't reconnect after a resilient failover
- doesn't reconnect after a set firmware upgrade
- doesn't .....
- may not .....
- Outlook has to be running first....
and we actually paid for this?

Pffffftt!!!!

 

[kwbMitel]

Somebody not had their coffee yet?

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[MitelInMyBlood]

Yes. Trying to find a "suitable" replacement for YA LITE 3.09 Obviously UCE isn't it.

I'm going to run it a few weeks (or until I get mad (again) and tear it out by the roots. I just couldn't believe their product FAQ, reads more like a known bug list to me. I despise schlock software, despise it even more when there's a price associated with it.

 

[FrankCoder]

I use it every day and quite like it. What kind of issues are you running into?

/FC
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"May the priest who teaches foul doctrine be reborn as a fungus"
-- Old Buddhist Proverb

 

[MitelInMyBlood]

Nothing yet, but then I'm so far the only one using it, as a test bed. Go to the product FAQ and read it (all of it). If the FAQ is at all indicative of the potential issues, then this product is not stable enough to be given to anyone without first explaining that it may not always be well behaved.

The only way the client will ever use it is if it's in the Windows startup routine. Fine, we can handle that. However, if the 3300 reboots or fails over or we load new set firmware, then (per the FAQ) the product stops running and has to be restarted (or the PC has to be rebooted). I'm sorry, but that's not my idea of well-behaved software. It would be fine for the propeller-heads, but the non-tekkies are going to call the Help Desk complaining that their UC isn't working.

Again per the FAQ there's also potential issues with running it on a PC that's plugged into the back of the instrument.

Give me a few days with it. If may be OK. Right now I just don't have a warm-fuzzy feeling about giving this to anyone.

 

[FrankCoder]

Thanks for the reply, my guess is their FAQ is more like a troubleshooting guide rather than the usual unhelpful and mostly empty FAQ you get from most software vendors.

Anyhow, good luck and keep us posted.

Cheers,

/FC
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"May the priest who teaches foul doctrine be reborn as a fungus"
-- Old Buddhist Proverb