I just built a new CDN queue, and mimic'd it off of another queue. When I dial this queue via it DID of 54000, I am greeted with Callpilot saying "Express messaging to mailbox?", instead of our first message and following the script.
I have included everything related to this queue below:
CDN output
Script output
I have included everything related to this queue below:
CDN output
Code:
>ld 23
ACD000
MEM AVAIL: (U/P): 45943837 USED U P: 5059730 626510 TOT: 51630077
DISK SPACE NEEDED: 1050 KBYTES
ACD DNS AVAIL: 23881 USED: 119 TOT: 24000
REQ prt
TYPE cdn
CUST 0
CDN 54000
TYPE CDN
CUST 0
CDN 54000
FRRT
SRRT
FROA NO
UUI NO
MURT
CDSQ NO
DFDN 74800
NAME NO
CMB NO
CEIL 2047
CLRO NO
OVFL NO
TDNS NO
RPRT NO
AACQ YES
ASID 16
SFNB 33 35 36 37 38 39
USFB 1 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 2 3 4 5 6 8 9 10 11 12
CNTL YES
VSID
HSID
CWTH 1
BYTH 0
OVTH 2047
STIO
TSFT 20
Code:
/*********************************
Cash MGMT
CDN: 54000
*************************************/
/*Hours Check*/
Assign Cash_Mgmt to Primary_skillset
Give RAN 20
If (Day of Week = monday.. friday) and NOT(time of day <> cashwiret) then
execute unavailable
End if
If logged agent count Primary_skillset = 0 then
execute unavailable
End if
If out of service Primary_skillset then
execute unavailable
else
queue to skillset Primary_skillset with priority 2
wait 2
Give RAN 20
wait 2
Give MUSIC 33
SECTION WaitLoop
WAIT 20
IF NOT QUEUED THEN
IF OUT OF SERVICE Primary_skillset THEN
execute unavailable
ELSE
QUEUE TO SKILLSET Primary_skillset
WAIT 2
END IF
END IF
GIVE RAN 20
Give MUSIC 33
EXECUTE WaitLoop
end if
Section Unavailable
Route call 55501 /* route to voice mail */
/*Closed*/
Section Closed
Route call 55501 /* route to voice mail */