Two Logon screens for ACCPAC 5.2

[ygh]

Unable to login to a company database after creating a new company database in AcCPAC - System

Manager 5.2

The second logon window title 'ACCPAC Sign On Manager' was prompt.

After logging the second logon windows, the message "Administrative and Common Service have not been

activated for this company. Sign on from the desktop to activate these modules." was prompt.

After cancel and closing all the windows. The error message "Could not open UI" was prompt.

Anyone who have any idea on how to solve it, please advice.

Thank you
Jenny

 

[jayconverse]

Which database? You obviously created it incorrectly.

Jay Converse
IT Director
Systemlink, Inc.

 

[ygh]

Hi Jay,

This is a new company database created under ACCPAC System Manager 5.2.

Before upgrade to System Manager 5.2. I can add new company database and activate without any problem.

This problem only happen on the new company database.
The other company database upgraded from SM5.0 have no such issue.

Thank you

 

[jayconverse]

I repeat, which database? Pervasive, Oracle, Db2, or MSSQL?

Jay Converse
IT Director
Systemlink, Inc.

 

[ygh]

Sorry... is MSSQL database.

 

[jayconverse]

So how did you create the new system database in Enterprise manager before you ran database setup?

Jay Converse
IT Director
Systemlink, Inc.

 

[ygh]

I have been using the ACCPAC ver 5.2 since upgrade from ve 5.0 on Jan'05. So far there are no problem.

So last week, I create a new company database using the Enterprise manager and assign all the user as all previous database.

After that, I create the SQL ODBC connection to connect to the database and tested the connection,..OK.

Then, I run the ACCPAC database setup to add the new company.

After finished all the above process. I run the ACCPAC program and select the new created company. I can't logon to the new company.

But, there are no problem access all the previous company database.

Hope all the above can get you the clear picture.

Thank you.

 

[jayconverse]

Oh wait, I get it now, I re-read your first posting.

You're trying to activate the new company from a web session. You can't do that, it has to be from a desktop session, just like the message says.

Jay Converse
IT Director
Systemlink, Inc.

 

[ygh]

I'm just test again all the process locally on the desktop where I install the program and the database. Is still the same.

I don't get what is mean the activation from the web session. As I'm not running it from the web interface.

Thanks

 

[jayconverse]

This is from the Accpac KB #6975:

Symptom:

After creating a brand new company database in ACCPAC running under System Manager 5.2, you may not be able to login to that company and generate the following conditions:


* You are prompted by a second logon window titled "ACCPAC Signon Manager".
* After logging into the second prompt, you receive the following message: "Administrative and Common Services have not been activated for this company. Sign on from the desktop to activate these modules."


Additionally, after closing out of the last warning message, you may notice that Common Services window is sitting behind the logon prompts along with a "Could not open UI" error message.


If you have previously used this machine for Terminal Services access in older versions of ACCPAC System Manager, namely 5.0 and 5.1, you may have needed to manually add a registry key in the following location:


HKEY_LOCAL_MACHINE | SOFTWARE | ACCPAC International, Inc. | ACCPAC | Roto


This key may need to be deleted or modified for 5.2 to provide proper access to new databases.

To do this, perform the following instructions:


1. Click Start -> Run, and type 'regedit' into the Open text box then click Ok.
2. Browse to the following key:
3. HKEY_LOCAL_MACHINE | SOFTWARE | ACCPAC International, Inc. | ACCPAC | Roto Locate the string called 'Standalone' and delete it.

Please remember that if you are running ACCPAC Advantage Series version 5.0 on this same machine and have implemented Terminal Services for use with ACCPAC in that version, you should not delete the above mentioned registry key. Set the value to 'No' instead. When you return to using version 5.0 through Terminal Services again, the above key will need to be changed back to a value of 'Yes'.


Jay Converse
IT Director
Systemlink, Inc.

 

[ygh]

Hi Jay,

I have manage to activate my new company database after I change the

HKEY_LOCAL_MACHINE | SOFTWARE | ACCPAC International, Inc. | ACCPAC | Roto - Standalone value to 'NO'.

Thank you very much for your help. Thanks.

YGH

 

[ygh]

Hi Jay

I have manage to activate my new company database after I change the HKEY_LOCAL_MACHINE | SOFTWARE | ACCPAC International, Inc. | ACCPAC | Roto -- 'Standalone' value to 'NO'.

Thank you very much for your help. Thanks

YGH