Two call routes, one phone? 1

[alohaaaron]

Hi, I have an IP Office 412 control unit and IP Office Manager 9.0
a) I'd like to have two incoming call routes going to the same extension which would be our receptionist.
b) I'd also like to have the receptionist know which number the caller dialed when seen in Soft Console when answering the phone.

I have setup the incoming call routes to go to the same extension but don't know how to determine which number the caller dialed to display it in soft console?

Thanks, Aaron

 

[amriddle01]

Tag" field in incoming call route



"No problem monkey socks

 

[alohaaaron]

Thanks, that works great!
Can I also set a distinctive ring pattern in case the receptionist is on a headset away from the desk and needs to identify which line the call is coming in on? I see there is an outside call sequence with different ring types, but there doesn't seem to be any difference when I change them.

 

[tlpeter]

No, but a experienced tech would know that as this is th case from 1.0 already


BAZINGA!

I'm not insane, my mother had me tested!

 

[hairlessupportmonkey]

Damn cheap stars....

ACSS - SME
General Geek

 

[socalsteve]

If those calls need to end up in different vm boxes instead of the reception mailbox if not answered or after hours, you could create hunt groups with the reception as the only member and route the calls to the hunt groups.

 

[socalsteve]

The Hunt group name would show on incoming calls to that group.