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Twinning working on DID, but not through AA.

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bvntech

bvntech

Vendor
Dec 5, 2013
20
US
Have a IPO 500 v2 Embedded VM at a customer site with SIP trunks. When calls are placed directly to the DID, twinning occurs no problem. But if someone calls the main telephone number and is routed via the AA ( two AAs day and night), calls dont twin.

Any idea?
 
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Does it go to a group? You need to allow group calls to twin in the user settings :)

 
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No, not HG in play here. Calls goes to AA and you enter extension...it rings the 1408 but does not twin.
 
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