Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations John Tel on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Twinning issue or "working as intended"

Status
Not open for further replies.

firespyer

MIS
Oct 7, 2010
75
US
If you have an active call, and a second call comes in.
That second call doesn't Twin to mobile.

Never really tested it out before to know if it worked differently, I know on EC500 it will extend anything.

Thanks
 
Do you have more than one available call appearance configured for the user?
 
I don't think the call appearances, spare or not, are going to help.

You can send calls to a pair of hunt groups which contain users (phantom) who are twinned to the same number. You can't do mobile call control if you do this though on that twinned number. Overflow from one group to the second with overflow time set to 1 second

It works.

GB
 
rollymaster is right twinning is only doing it for a single call


the only way to cheat with a second call is if you have VmPro and don't want to get messages on it.

I have setup a customer with twinning and a leave point in VmPro that transfers directly to his cell phone that way the second call doesn't twin per se but still goes to the cell phone.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
 
Why would you want it to?

if you are speaking on your desk phone the last thing you want is for your mobile to start ringing as well - even if you do have multiple appearances.

if you are on your mobile then you are nowhere near your desk phone to answer it anyway!

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear
 
That is for a customer that is 95% out of the office and only wants to use the mobile mailbox because it transcribes the voicemail into text on an email.
It makes sense for him I have to say but I would not want it either.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter
 
set user to forward on busy to mobile number

if on desk phone will ring mobile - anoying but heck that's what they asked for
if on twinned call on mobile will go to mobile VM :)

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top