TVS325 Voicemail password problem

[ssctech]

Hello,
This just happenned:
I connected to the voicemail system via ProComm to reset a mailbox password. This is something that I have done many times. The problem is that this time it seems to have erased the old password, but the system still prompts for a password to log in. I tried this first on the mailbox of a now ex-employee. When it continued to prompt me for a password, I thought maybe the command was not taking effect. I then tried it on my own mailbox only to find out that it is in fact deleting the old password but not removing the prompt. Normally, once a password is deleted a user can enter the voicemail system with no password prompt. Has anyone seen this? Any ideas?

 

[Phoneguy65]

The newer operating system can also force a default password whenever a new mailbox is created or a password is reset. usually it's 1+the mailbox number followed by the # key.

I'll have to log into my own unit and see what all the options are, but among the menu choices are any single digit plus the mailbox number, as well as 0000 and 1111. Your service technician may have enabled this feature recently and you were not aware of it's activation, but it's in there under program, system settings, security.

Hope this helps you out.

Pat MacKinnon
Omni telecommunications Inc.,
London, Ontario, Canada
e: [ pat & omnitel , ca ]

 

[ssctech]

Thanks for your response. Earlier I tried a number of possible default passwords but had no success. I just tried your 1 + mbox number but that did not work either. The installing company did not make any changes - they actually never heard of the problem (I spoke with them already). When I return to the office tomorrow I will check the "security" setting in the vm system. Otherwise, any other ideas? I was considering deleting then recreating the mailboxes but one of them has too many messages that I cannot afford to lose.

 

[cwc3]

if password is deleted on tvs series
it should not prompt you to enter one

 

[ssctech]

Also, I have tried deleting the password both through software and through the 999 account via touch tones and both yield the same results. I'm struggling here. I would delete and recreate my account but that still won' correct the issue at hand. Plus, the exemployees box has several important messages I cannot lose.

 

[cwc3]

are you sure its not one of those deals were the
ext number and the mailbox number do not match?
and you are resetting the wrong mailbox?

 

[ssctech]

I'm sure. I ran the mailbox report and they are all mapped 1 to 1. Also, I 'reset' my own mailbox but I'm still prompted for a password. My old password no longer is valid and I tried all the 'default' possibilities I can think of. I checked the manual but it makes no reference to such defaults anyway. I refuse to believe I am SOL. If it happenned to only one box I can accept it as a glitch, but this has now been the case for 3 boxes. And, this routine has always been successful in the past.

BTW, thank you guys for the help and quick responses. I REALLY need to resolve this and appreciate your help.

 

[cwc3]

have you considered calling the non dealer
tech support line?

 

[ssctech]

I didn't know there is one...
Do you have the number?

 

[ssctech]

I certainly need to resolve thi sissue, but the following would help me immediately:
Can I move all existing messages from one mailbox to another without logging in to the existing box? This would at least allow the calls to be returned this morning.

 

[cwc3]

try 4 1's or 1234

 

[ssctech]

I tried: 1111, 0000, 1234, 9999, mbox#, 1+mbox#, installer password.

 

[ssctech]

Do you have the tech support #?

 

[cwc3]

201-392-4843

 

[cwc3]

i just read the book and the answer is in there

 

[ssctech]

Okay, it has been resolved. I called the teck #. I am emabarassed to say the issue was the security setting. It was set to 9+box. This is strange because I am the only phone system administrator here and I never changed it (or knew about it).
Thank you all for your help. I will be sure to check Tek-Tips to see if I can be of assistance.

 

[cwc3]

yeah I was just reading that part on security and
Its almost like you guys were hacked on