TVS-50 conflict with box number & owner's extension number

[n6chris]

I am try to add mailboxes on the system with numbers that match the owner's extension numbers (i.e. mailbox 105 matched to extension 105). I have three such matches on the system and they have been working fine. I created mailbox 105 with no problems but when I try to assign extension 105 as the owner's extension I get an improper entry message. I get this with using either the direct rs-232 to the TVS or using the message manager's input via the phone. Any thoughts are appreciated.

 

[cwc3]

does 105 have another mailbox attached to it?

 

[n6chris]

Not at this time. I may have set something up in testing (a long time ago)but that would have been deleted.

 

[rivet]

you need to also chk the phone system make sure ext 105 hasnt been asigned a mailbox nother than 105 during setup

also chk v/mail using rs232 delete any unused mailboxes xdp mailboxes may have been setup during intergration.

also what type phone system are you using??

peter

 

[n6chris]

Phone system is kx-td1232 (about 8 years old). Where would a mailbox be assigned in the system ksu? I'll double check the box info again to make sure everything not used is cleared out. Is there a possibility that there might be some latency of extension 105 in a deleted mailbox (in the TVS) that could cause this?

 

[cwc3]

is 105 the operator on the phonesystem by any chance?

 

[n6chris]

No it isn't.

 

[cwc3]

did you default the tvs per the manual and did do you do
a quick stetup for td 1232 intially? are you using
dpits integration?

 

[cwc3]

also when I asked if 105 is the operator I did not
mean in system programing I meant in operator service
on the tvs if it is flaged as the operator 998 is automatically attached to that ext and you would not be able to have a personal box for 105 in that case.

 

[n6chris]

Yes I did default the TVS per the manual and did quick set up when I installed the TVS about 3 years ago, and yes I'm using dpits integration.
On 105 being flagged for 998 I didn't set it up that way, but could that have happened automatically during the quick setup? How could I check to see if and what extension 998 is associated with?

 

[cwc3]

connect
2 for vt 100- then 1-then-4-then-1 then 2 then- 1 then 1 for day operator

\ \ then 2 then 1 for night operator

note watch screens because I did this off a tvs 75
they may be different than what I show

 

[rivet]

you will need the phone system software to log into the system and chk extentions settings 2-3 to see what mailbok has been set for what ext
question
Is there a possibility that there might be some latency of extension 105 in a deleted mailbox (in the TVS) that could cause this?
yes a high chance


peter

 

[n6chris]

Checked system again and found absolutely no references to extension 105. Am I going to have to completely purge the TVS and start from scratch(don't want to), or is there another way?

 

[cwc3]

chris how would one get a hold of you?

 

[n6chris]

Have any private chat areas set up?

 

[n6chris]

I found the problem!!! The extension that I was trying to set up with a personal box had been previously assigned to a group mailbox. Once that extension number was deleted from the group list it became available for a personal extension. Thanks to both of you for your patience and advice.

 

[cwc3]

had to be something
like that